NICE CXone
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About
NICE CXone is a comprehensive customer experience AI platform designed to manage and optimize all aspects of customer interactions across various channels. This cloud-native solution incorporates advanced AI technology, including Enlighten, for improved agent performance and customer satisfaction. It offers tools for workforce engagement management, customer journey orchestration, and enhanced analytics to derive actionable insights from customer interactions. By leveraging these tools, organizations can deliver personalized, proactive services, fostering loyalty and enhancing operational efficiency.
Platform
Features
• open cloud platform for rapid scalability
• advanced cx analytics for ongoing enhancement
• seamless integration across voice and digital channels
• friction-free customer experiences
• ai-driven tools for real-time agent guidance
FAQs
What is NICE CXone?
NICE CXone is a complete customer experience AI platform that enables efficient management of customer interactions across multiple channels.
How does NICE CXone enhance contact center performance?
It integrates AI-driven analytics, workforce engagement management, and customer journey orchestration to optimize every customer interaction.
What industries can benefit from NICE CXone?
NICE CXone serves various industries, including healthcare, retail, financial services, telecom, and government.
What features does NICE CXone offer for AI-driven customer engagement?
NICE CXone offers features like Agent Assist, AI-driven self-service, and CX analytics for deeper insights into customer interactions.
How does NICE CXone ensure compliance and security?
It adheres to industry standards such as FedRAMP for cloud services, providing secure and compliant solutions for customer engagements.
Can NICE CXone integrate with existing systems?
Yes, it offers a range of APIs for seamless integration with other business-critical systems.
Pricing Plans
Digital Agent Package
USD71.00 / per month• Supports 30+ digital channels
• Unified administration and user interface
• Dedicated agent and supervisor workspace
• Prebuilt data visualization dashboard and reports
Voice Agent Package
USD94.00 / per month• Supports voice calls for live agents and self-service
• Unified administration and user interface
• Universal queue with concurrent interaction handling
• Voice recording and storage
Omnichannel Agent Package
USD110.00 / per month• Blended routing for digital and voice
• Voice and digital capture, storage, search and playback
• Dedicated agent and supervisor workspace
Essential Suite
USD135.00 / per month• Quality Management workflows
• Screen recording for agent desktop
• Omnichannel real-time monitoring
Core Suite
USD169.00 / per month• Omnichannel AI forecasting and scheduling
• Mobile scheduling app with auto approvals
Complete Suite
USD209.00 / per month• AI-driven omnichannel analytics
• Voice of the Customer feedback capture
CXone Mpower
USD249.00 / per month• Enlighten Copilot and Autopilot solutions
• Contextual knowledge for agents
• Real-time recommendations
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