Kapture CX
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About
Kapture CX is an advanced customer experience platform powered by AI and machine learning. It offers a suite of tools aimed at transforming customer service into a hyper-personalized experience tailored to various industries such as retail, e-commerce, BFSI, consumer durables, energy, and travel. The platform includes features like self-service options, knowledge base automation, smart ticketing, conversation intelligence, and feedback management. It enhances agent productivity through AI-assisted support, ensuring quick customer resolutions and satisfaction. With a focus on omnichannel capabilities, Kapture CX allows customers to engage seamlessly across numerous channels, backed by powerful insights and analytics, thus empowering organizations to elevate their customer experience to new heights.
Platform
Features
• customer intelligence
• ai chatbots
• reports & analytics
• conversation intelligence
• ai-powered summaries
• workspace collaboration
• auto qa
• insights
• smart routing
• omnichannel experience
• voice bots
• self-serve 2.0
• internal ticketing
• kapture ex
• feedback management
• omnichannel aggregation
• cx load prediction
• agent co-pilot
• advanced ticketing
• agent suite
• bots by kapture
• genai knowledge base
FAQs
What industries does Kapture CX serve?
Kapture CX serves various industries including retail, e-commerce, BFSI, consumer durables, travel, and energy.
How does Kapture CX utilize AI?
Kapture CX employs AI to automate knowledge creation, enhance ticketing processes, analyze customer interactions, and provide insights for personalized customer experiences.
Pricing Plans
Essential
Free Plan• Ticketing Platform
• 1000+ API Integrations
• Multilingual Support
• 24×7 Support
• Knowledge Base
Professional
Free Plan• Ticketing Platform
• 1000+ API Integrations
• Multilingual Support
• 24×7 Support
• Advanced Analytics Dashboard
Enterprise
Free Plan• Ticketing Platform
• 1000+ API Integrations
• Multilingual Support
• 24×7 Support
• Dedicated Account Manager
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