Afiniti
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About
Afiniti is a leader in customer experience (CX) artificial intelligence, known for its solutions like eXperienceAI and Afiniti Inside. Founded in 2006, Afiniti has a strong track record of increasing customer interaction value and enhancing productivity through advanced AI technologies. With impressive metrics such as $2.24 billion in annual client impact and 1.7 billion interactions optimized, Afiniti focuses on leveraging AI to deliver measurable improvements in customer experiences across industries like telco, financial services, healthcare, and insurance. Their approach is informed by responsible AI principles, ensuring accountability, transparency, and fairness in their systems. The company aims to remove rule-based systems from the customer experience landscape, promoting personalized interactions that drive engagement and value for businesses.
Platform
Features
• ai-driven customer interaction optimization
• comprehensive analytics for performance measurement
• robust safety controls and responsible ai design
• measures impact on revenue and customer lifetime value
• personalizes customer engagement
Job Opportunities
Pioneering CX AI solutions for optimizing customer interactions and business outcomes.
Pioneering CX AI solutions for optimizing customer interactions and business outcomes.
Pioneering CX AI solutions for optimizing customer interactions and business outcomes.
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