AI Tech Suite

TDCX AI

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About

TDCX AI offers a collaborative approach to customer experience (CX) using Generative AI and machine learning. With tools like the FLASH Suite, it provides efficient data annotation, CX automation, model training, coaching and learning, quality assurance, and workforce management. The platform aims to uplift business insights and optimize workflows while ensuring employee engagement and satisfaction across industries. TDCX AI has successfully helped over 18,000 employees and continues to drive innovation in sectors like e-commerce, digital advertising, and technology to deliver smarter outcomes in CX.

Platform

Keywords

ai tools generative ai business insights workforce engagement cx optimization

Task

customer experience

Features

• model training

• quality assurance

• workforce management

• data annotation/labeling

• coaching and learning

• cx automation

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