Eclipse AI
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About
Eclipse AI is an AI-powered customer feedback analytics platform designed for multi-location businesses and franchises. It collects feedback from various touchpoints (surveys, reviews, calls, etc.), unifies the data, and provides AI-driven insights to improve customer experience. The platform offers features like customizable dashboards, real-time actionable insights, sentiment analysis, and integrations with various feedback channels. Pricing includes a free plan, a basic plan, and a professional plan with varying levels of features and user access. The platform aims to help businesses gain a competitive edge by improving customer loyalty and reducing manual analysis time.
Platform
Features
• collect customer feedback across all touchpoints
• historical data (upload .csv files)
• audio & video call data
• create unlimited surveys
• social and third-party review sites (google, facebook, trustpilot, g2, etc.)
• unification and consolidation of data sources
• get ai-powered insights to improve cx
• unify customer feedback in one platform
FAQs
Can I use Eclips for free?
Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial. This is free for 30 days. After which, you have the option to continue with the paid Professional plan or paid Basic plan or switch to the Free plan.
What are my billing options?
Yes, you have the option to pay either on a monthly or on an annual basis. The annual payment is 30% less than the monthly payment option.
How can I pay?
We accept all major credit cards. All listed prices are in USD.
Do you offer custom integrations?
We can setup 1-click integrations to suit your needs. Please get in touch with your requirements.
How long onboarding takes?
There is no onboarding fee. Onboarding takes a few clicks. When you start with Eclipse AI, you’ll also be partnered with a dedicated onboarding specialist who will create a detailed project plan and offer personalized, one-on-one support for your first 30 days. This ensures a smooth start and helps align your goals with our solutions.
Can I start with the Free or Basic plan?
Our Professional plan is free for 30 days. After which, you downgrade to the Free to Basic plan. For the first 30 days at least, we want to ensure you get the ‘full’ experience
Pricing Plans
Forever Free
Free Plan• 1 user included
• $ 35 for additional users
• 1 Connection
• View the latest 500 responses
• 50 audio/video calls per month
• Upload one .csv file a month
• Customisable survey dashboard
• Customisable review dashboard
• Customisable call dashboard
• Real-time AI-generated actionable insights (Only from review connections)
Basic
USD171.00 / monthly• 3 users included
• $ 25 for additional users
• 3 Connections
• View unlimited responses
• 200 audio/video calls per month
• Upload one .csv file a month
• Customisable survey dashboard
• Customisable review dashboard
• Customisable call dashboard
• Real-time AI-generated actionable insights (From all sources)
Professional
USD284.00 / monthly• 5 users included
• $ 20 for additional users
• 6 Connections
• View unlimited responses
• 200 audio/video calls per month
• Upload unlimited .csv files
• Customisable survey dashboard
• Customisable review dashboard
• Customisable call dashboard
• Real-time AI-generated actionable insights (From all sources)
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