Eclipse AI
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About
Eclipse AI is a generative AI tool designed to unify and analyze omnichannel voice-of-customer (VoC) data. Targeted primarily at multi-location businesses, it enables users to gather insights from customer interactions across various channels like surveys, reviews, calls, and chats. With features such as a consolidated dashboard, survey builder, review analysis, and automated actionable intelligence generation, Eclipse AI helps improve customer loyalty and enhances operational efficiency. The platform is rated highly on G2 for its usability and support quality, making it a popular choice among customer-centric brands.
Platform
Task
Features
• actionable insights
• support for various integrations
• dashboard for reviews and surveys
• generative ai tool
• omnichannel analysis
FAQs
Can I use Eclipse for free?
Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial, free for 30 days.
Do you have monthly and yearly billing options?
Yes, you can pay either monthly or annually, with a 30% discount on the annual payment.
How can I pay?
We accept all major credit cards. All prices are in USD.
Can our company sign up for multiple accounts?
Each company is allowed one account but you can add multiple users.
What support do you offer?
We offer call and email support to help you succeed.
Pricing Plans
Free
Free Plan• 1 user included
• Connect 1 review site
• Create unlimited surveys
• Upload 10 audio/video calls per month
• Upload 1 CSV data file per month
• Access to reviews and surveys dashboard
Basic
USD39.00 / per month• 3 users included
• Connect 3 review sites
• Create unlimited surveys
• Upload 50 audio/video calls per month
• Upload 10 CSV data files a month
• Access to reviews and surveys dashboard
• Customer support within 1–2 days
Professional
USD99.00 / per month• 5 users included
• Connect 6 review sites
• Create unlimited surveys
• Upload 200 audio/video calls per month
• Upload unlimited CSV data
• AI-generated actionable insights
• Real-time trend alerts
• Priority support within 3 hours
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