DigitalGenius

Benefits:

• Competitive Salary

• WeWork membership for remote employees

• Annual Company Week Off (in addition to Vacation Policy)

• Birthday Off (in addition to Vacation Policy)

• Monthly fitness stipend

Experience Requirements:

• Attention to Detail

• Understanding of E-commerce Workflows

• Tech Savvy

• Communication Skills

• Good Time Management

Other Requirements:

• Background in E-commerce Customer Service (Preferred)

Responsibilities:

• Review and label e-commerce customer service conversations and policies with high accuracy.

• Collaborate with the AI and product teams to refine and optimize data labelling guidelines.

• Take ownership of data quality to improve AI model training.

• Work in collaboration with AI engineers to identify trends and nuances in customer service data that can be leveraged to fine-tune and improve our AI models.

• Manage the quality control process for labelled data, using a variety of modern tools and platforms for data processing and management, from advanced spreadsheets to AI-driven data labeling tools and project management systems.

Benefits:

• Fully remote

• Competitive Salary

• Generous Vacation Policy (20 Days)

• Annual Company Week Off (in addition to Vacation Policy)

• Monthly Fitness Stipend

Education Requirements:

• Bachelor’s degree or above

Experience Requirements:

• 2-5 years of work experience as an Account Executive (preferably SaaS, customer experience or e-commerce)

• Evidence of exceeding quota and generating pipeline

• Proven track record in being able to balance self-prospecting with closing

• Highly organised throughout prospecting, customer communications and CRM management

• Excellent communication (verbal and written), negotiation, and interpersonal skills

Other Requirements:

• High emotional intelligence and an expert communicator with the ability to generate rapport with anyone and everyone

• Self-motivated, proactive and flexible with a can-do attitude, necessary to thrive in a growing startup environment

• Ability to follow and contribute to our Sales Playbook, iterating alongside our growth

• Familiar with or willingness to learn core technology tools

• Strong understanding of sales principles and the ability to deliver excellent customer experience

• Passion for tech sales

Responsibilities:

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers

• Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue

• Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification

• Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders

• Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own

Benefits:

• Start up culture

• Competitive salary

• Generous vacation time

• Quarterly team events / perks

• Annual company week off

Education Requirements:

• Bachelor’s degree or above

Experience Requirements:

• 2-5 years of work experience as an Account Executive (preferably SaaS, customer experience or e-commerce)

• Evidence of exceeding quota and generating pipeline

• Proven track record in being able to balance self-prospecting with closing

• Highly organised throughout prospecting, customer communications and CRM management

• Excellent communication (verbal and written), negotiation, and interpersonal skills

Other Requirements:

• High emotional intelligence and an expert communicator with the ability to generate rapport with anyone and everyone

• Self-motivated, proactive and flexible with a can-do attitude, necessary to thrive in a growing startup environment

• Ability to follow and contribute to our Sales Playbook, iterating alongside our growth

• Familiar with or willingness to learn core technology tools

• Strong understanding of sales principles and the ability to deliver excellent customer experience

• Passion for tech sales

Responsibilities:

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers

• Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue

• Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification

• Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders

• Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own