AI Tech Suite

DigitalGenius

Hiring (9 jobs)

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About

DigitalGenius is an AI-driven concierge platform specifically designed for ecommerce, aimed at resolving customer service tickets seamlessly. By integrating conversational, visual, and generative AI, it enhances customer interactions, personalizes responses, and automates resolutions. The platform supports a range of ecommerce functionalities, from detecting product defects to proactively solving issues without human agent intervention. DigitalGenius boasts deep integrations with existing tech stacks, enabling swift customer service operations and improving customer satisfaction and loyalty. Trusted by leading brands, its generative AI can adapt to brand voice, ensuring a tailored customer experience.

Platform

Keywords

automation e-commerce generative ai customer service ai concierge

Task

customer service

Features

• proactive issue resolution

• deep integrations with ecommerce platforms

• integration with multiple channels (email, chat, social, etc.)

• automation of refunds and replacements

• generative ai for personalized customer interactions

• visual ai for product defect detection

• conversational ai for customer support

Job Opportunities

AI Data Specialist

AI concierge platform for ecommerce that enhances customer service and boosts conversion rates.

Account Executive

AI concierge platform for ecommerce that enhances customer service and boosts conversion rates.

Automation Engineer

AI concierge platform for ecommerce that enhances customer service and boosts conversion rates.

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