AI Tech Suite

Freshworks

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About

Freshworks offers a suite of AI-boosted software solutions designed to enhance customer service, IT management, and sales productivity. The platform features an easy-to-use AI-powered CRM (Freshsales), various customer service tools (Freshdesk, Freshservice, and Customer Service Suite), live chat with AI-driven bots (Freshchat), and multichannel marketing automation (Freshmarketer). Freshworks aims to provide seamless, integrated experiences with generative AI capabilities, making it suitable for businesses of all sizes seeking to improve customer interactions and operational efficiency.

Platform

Keywords

sales automation marketing automation management customer service ai solutions

Task

customer service

Features

• generative ai integration

• real-time reporting

• automation capabilities

• integrated crm

• omnichannel customer support

FAQs

How does the 14-day free trial work?

You get access to the Enterprise plan for 14 days. You will be alerted before the trial expires.

Can I upgrade or downgrade my subscription?

Yes, you can upgrade at any time. Downgrading can be done at the end of your term.

Do you have any cancellation fees?

No, there are no cancellation fees.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express.

What is a session in Freddy Self Service?

A session is any unique interaction between an end-user and a bot.

Pricing Plans

Free

• Shared inbox

• Team collaboration

• Integrated knowledge base

Growth

USD15.00 / per agent per month, billed annually

• Real-time dashboards

• Automation

• Customer portal

Pro

USD49.00 / per agent per month, billed annually

• Custom support portals

• Custom reporting

• Advanced ticketing

Enterprise

USD79.00 / per agent per month, billed annually

• Audit logs

• Approval workflows

• Skills-based assignments

Social Media

Mobile Apps

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