Cohere
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About
Cohere is an AI tool designed to improve customer support experiences by allowing customer service (CX) teams to resolve tickets efficiently while reducing operational costs. It automatically resolves up to 60% of tickets using advanced AI that understands natural language rather than relying solely on keywords. With Cohere, businesses can turn their existing support resources like articles and past conversations into actionable, personalized responses instantly. The tool analyzes trends to identify potential issues and make proactive adjustments to content, ensuring accurate answers to customer inquiries. Through generative AI, it learns from previous interactions, enabling smarter responses to frequently asked questions. Cohere supports various integrations with existing service desks and aims to demonstrate a return on investment rapidly. It's already being trusted by major organizations across different industries, showing improvements such as a 5x ROI and increased self-service resolutions. Cohere has been acquired by Ramp, with plans for product continuation under a new brand name at cardina.com.
Platform
Task
Features
• automatically resolves up to 60% of tickets
• integrates easily with existing service desks
• generates responses based on previous tickets
• identifies customer trends and content gaps
• uses existing support resources for quick answers
• provides personalized answers across multiple channels
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