Pivony
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About
Pivony is an award-winning Voice of Customer (VoC) analytics platform that leverages deep neural language understanding to analyze multi-channel data. By tapping into over 8 billion consumer opinions across 40 data channels, it simplifies the process of capturing customer needs and expectations, helping businesses save time and gain actionable insights. Users can analyze customer feedback without needing coding skills, create customized dashboards, and set KPIs for teams across Product, Marketing, and Customer Experience domains. Pivony offers diverse use cases, including customer experience management, brand reputation analysis, competitor analysis, market research, and campaign strategy. The platform supports data-driven decision-making through features like trend detection, anomaly alerts, customizable reports, and an extensive knowledge center for support. More than 700 businesses, including Vodafone, use Pivony to bridge the empathy gap with their customers. With tailored insights and integration capabilities, Pivony transforms how organizations engage with their data and customers.
Platform
Features
• integration with third-party applications
• no-code analysis
• dynamic dashboards
• trend detection and anomaly alerts
• customizable kpis and reports
FAQs
What is Pivony?
Pivony is a digital platform for Voice of Customer analytics that utilizes AI to analyze consumer opinions.
How does Pivony help with customer experience?
Pivony helps enhance customer experience by providing actionable insights from customer feedback across various channels.
What data channels does Pivony use?
Pivony connects to 40 different data channels to gather over 8 billion consumer opinions.
Is coding knowledge required to use Pivony?
No coding knowledge is required; Pivony is designed for no-code usage.
What kind of support does Pivony provide?
Pivony provides support through its Knowledge Center, tutorials, and a dedicated Insight Manager.
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