Gorgias
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About
Gorgias is a comprehensive AI-powered customer experience platform designed specifically for ecommerce businesses. It centralizes customer interactions across multiple channels including email, social media, live chat, voice, and SMS, allowing support teams to manage all communications from a single inbox. Its AI capabilities automate repetitive tasks, enabling teams to respond faster and focus on high-value customer interactions. Gorgias integrates seamlessly with various ecommerce platforms like Shopify, BigCommerce, and Magento, empowering brands to enhance their customer service and drive sales. The platform offers features like automated responses to common inquiries, detailed analytics, and collaboration tools designed to improve overall team performance. With Gorgias, brands can transform customer support into a revenue-generating operation while ensuring customer satisfaction.
Platform
Task
Features
• real-time analytics
• omnichannel support
• customizable workflows
• ai-powered automation
• instant response capabilities
FAQs
How many tickets a month will I use?
Most stores typically receive tickets at a rate of 2-10% of their overall order volume, depending on the industry and product complexity.
Do I have to pay for all messages received?
No, you will only be charged for conversations where a response is sent from within Gorgias.
How many tickets a day can a rep handle?
Top reps using built-in automations can close 100-200 tickets per day.
Do I have to pay state sales tax on my Gorgias subscription?
You may be required to pay state sales tax based on your billing address.
What is a billable ticket?
A billable ticket is a conversation that includes a response from an agent or an automated rule using Gorgias.
Pricing Plans
Pro
USD300.00 / per month• Centralize all communication
• Connect all channels
• Integrate with 100+ apps
• Live chat support
• Pre-defined templates (Macros)
Basic
USD60.00 / per month• 300 billable tickets
• Multi-channel support
• Live chat
• Advanced integrations
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