Awhy
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About
Awhy is an Italian company that develops smart chatbots to automate customer service for businesses. Their AI-powered assistants handle repetitive questions, freeing up human agents for more complex issues. Awhy integrates with various systems like Salesforce and offers features such as automated task handling (order processing, password recovery, ticket opening), customer discovery, and lead generation. They boast high automation rates and improved performance metrics. Clients include FAAC, Wolters Kluwer, Igea Banca, and others. The platform is easy to install and improves customer relationships by providing immediate support.
Platform
Task
Features
• lead generation
• 24/7 support
• chatbot
• live chat
• customer service automation
• customer discovery
• automated responses to repetitive questions
• integration with third-party systems (salesforce, crm, etc.)
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