Sprinklr is a customer experience management platform that uses AI to help businesses deliver better customer service. It offers a unified platform for customer-facing teams, providing omnichannel coverage across email, voice, social media, and review sites. The platform includes features such as AI-powered chatbots, omnichannel inboxes, knowledge bases, skill-based routing, and various analytics tools. Sprinklr offers both self-serve and enterprise solutions with custom pricing for larger teams.
• knowledge base
• omnichannel inbox
• omnichannel
• csat surveys
• guided paths
• skill-based routing
• ai-powered chatbots and digital twin
• canned responses & quick actions sla & business hours apps & integrations apis & webhooks 5+ customer service reports persona-specific dashboards channel-less service seamless context switch
After you sign up, you can access all the features in the Self-Serve for 30 days. We want to make sure that you are completely satisfied with Sprinklr Service before you buy the product. At any point during your trial, you can add your credit card to purchase it.
Plans are annual but you can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Learn more here or contact us for details.
At the end of your trial, you will not be able to consume any services of Sprinklr. To continue, you can login and purchase the Self-Serve.
• Omnichannel
• AI-powered chatbots and Digital Twin
• Omnichannel inbox
• Knowledge base
• Automation
• Skill-based routing
• Guided paths
• CSAT Surveys
• Canned responses & quick actions
• SLA & Business hoursApps & integrationsAPIs & webhooksReporting5+ customer service reportsPersona-specific dashboards
• Omnichannel
• AI-powered chatbots and Digital Twin
• Omnichannel inbox
• Knowledge base
• Automation
• Skill-based routing
• Guided paths
• CSAT Surveys
• Canned responses & quick actions
• SLA & Business hoursApps & integrationsAPIs & webhooksReporting5+ customer service reportsPersona-specific dashboards
• Channel-less Service
• Seamless context switch for customers
• Concurrent case handling for agents
• Blended Contact Center
• LiveChat
• Agent Productivity
• Unified Agent Desktop
• Generative AI-powered Agent Assist
• Omni-channel routing
• Knowledge base for agentsQuality managementConversational AnalyticsReporting and AnalyticsWorkforce ManagementService Command CenterSelf-serviceEnterprise conversational AI platformKnowledge baseCommunitiesGuided workflowsAdditional servicesAccess to premium product implementation and onboardingAccess to professional digital transformation servicesAccess to premium training resourcesAccess to the Sprinklr Knowledge Base and Community
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