Kustomer
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About
Kustomer is a customer service CRM platform designed to improve customer experiences through AI technology. It features capabilities such as AI Agent Copilot and AI Chatbots, aimed at increasing efficiency and reducing support volume. The platform enables proactive customer support by utilizing intelligent insights from customer data, allowing for hyper-personalized service. Kustomer also integrates with various applications and provides extensive reporting and analytics tools. With its rich feature set and commitment to innovation, Kustomer aims to redefine customer relationships for businesses.
Platform
Task
Features
• omnichannel support
• ai chatbots
• reporting and analytics
• proactive support
• customer data integration
• ai agent copilot
• self-service
• advanced automation
FAQs
How do I get started?
Our Sales team will help you pick a plan that is right for you. You can also compare plans.
How many seats do I need to purchase?
There is an 8 seat minimum.
How long are your contracts? Can I change plans?
Plans are annual. We will work with you on a payment plan if needed.
Is my business data private and safe?
Yes. Customer security and privacy is a core value at Kustomer.
Does Kustomer integrate with other applications?
Absolutely. We have native and partner integrations with a wide range of partners.
Is your pricing all inclusive? Are there any add-on fees?
Our pricing is all inclusive with a few add-on packages for complex organizations.
What discounts are available?
We offer a discounted price for subscriptions billed annually.
Will my pricing increase if I add additional agents?
No. You can add as many team members as you want and your pricing per agent will stay the same.
Pricing Plans
Enterprise
$89.00 / per month per user• Multi-Channel Communication
• Voice Provider Integration
• Proactive Service
• Actionable Integrations
• Business Process Automation
• Standard and Custom Reporting
• Multilingual Support
• Satisfaction Measurement and Reporting
• Language Detection
• Sentiment Analysis
Ultimate
$139.00 / per month per user• Everything in Enterprise
• Real-Time User Supervision
• Enhanced Routing
• Real-Time Dashboards
• Live Agent Auditing
• Unlimited Collaboration Users
• Sandbox Access
• Extended API Rate Limit
• SAML Single Sign-On
• Set Allowed IP Ranges
• Uptime SLA
KIQ Agent Assist
$39.00 / per month per user• AI-Powered Customer Support
• 10,000 word translations per user
• Overage fee for translations
KIQ Customer Assist
$0.75 / per resolutionJob Opportunities
AI-powered customer service CRM platform to enhance customer experiences and agent efficiency.
Benefits:
AI-powered customer service CRM platform to enhance customer experiences and agent efficiency.
Benefits:
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