DataOrb
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About
DataOrb is a Customer Engagement Intelligence Platform designed to enhance customer experience (CX) through deep insights and analytics tailored for contact center operations. It leverages AI to monitor customer objectives, brand perception, agent performance, and sales effectiveness. With features for churn prevention, adherence monitoring, and coaching, DataOrb empowers teams to detect issues proactively and make informed decisions. It offers a plug-and-play solution that evaluates agent interactions comprehensively, fostering a culture of continuous improvement. The platform supports over 50 languages, ensuring accessibility and understanding of customer challenges. Ultimately, DataOrb aims to transform customer interactions into revenue opportunities, driving loyalty and success in businesses.
Platform
Features
• multi-language support
• customer insights
• brand perception monitoring
• ai-powered knowledge assistant
• data-driven coaching
• automated evaluation of conversations
• churn prevention insights
• sales effectiveness improvement
• agent performance analysis
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