ConvoZen.AI
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About
ConvoZen.AI, formerly known as CallZen.AI, is a leading platform that harnesses AI for conversational intelligence. It automates critical processes in contact centers, providing features like AI insights, sentiment analysis, compliance audits, and agent performance management. The platform ensures 100% compliance, offers multilingual transcription services, and creates custom reports and analytics to boost business efficiency and performance. It is tailored for various industries including banking, finance, insurance, healthcare, and education, providing solutions to improve sales, customer experience, compliance, and agent coaching.
Platform
Features
• multilingual transcription
• integrations
• ai coaching
• ai-insights & key moment identification
• conversation sentiment analysis
• auto-compliance audit
• agent performance management
• custom reports & analytics
• pitch pop - ai assisted pitches
• automated smart insights
Pricing Plans
Basic
Free Plan• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
Professional
Free Plan• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
Enterprise
Free Plan• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
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