Open
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About
Open is an AI-driven customer support platform that automates support through various channels including phone, email, and web. It aims to address 60-80% of customer inquiries while reducing operational costs significantly. The platform can function as a standalone tool or integrate with existing support systems, offering an omnichannel experience and human handoffs for complex queries. Its pricing is competitively designed, being 12X cheaper than alternatives like Zendesk and Intercom. Open also emphasizes security and compliance, featuring transparency in AI capabilities.
Platform
Task
Features
• omnichannel support
• ai customer support agent
• ai human handoff
• automated phone support
• ai email support
• call recordings and analysis
• intelligent handoff
• ai actions and workflow management
• debug mode and real-time supervision
FAQs
What is Open?
Open is an AI-powered customer support platform that can handle your company's support inflow via phone, web, WhatsApp, and email.
What do you mean by 'on autopilot'?
Open operates customer support tasks automatically, significantly reducing the need for human intervention.
Can Open take actions?
Yes, Open supports various functionalities that enable it to take actions depending on the setup.
Can I use it with Zendesk or Intercom?
Yes, Open can be integrated with other platforms like Zendesk or Intercom.
Pricing Plans
Enterprise
USD499.00 / per month• Unlimited seats
• Full software
• Best AI engine
• Omnichannel support
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