Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip

Experience Requirements:

• Hands-on experience in a customer-facing or support capacity

• Comfortable using tools like Zendesk, HubSpot, Pylon, or similar

• Experience troubleshooting product or technical issues

Other Requirements:

• Located in LATAM or the US working within US time zones

• Clear written and verbal communication skills

Responsibilities:

• Main point of contact for users via email, chat, and video

• Troubleshoot and guide customers through product workflows

• Collaborate with Product and Engineering to report recurring issues

• Contribute to support processes and internal playbooks

• Identify trends in customer queries to suggest proactive solutions

Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip

Experience Requirements:

• Prior experience in customer-facing roles is a plus

• No previous experience in SaaS or product support required

Other Requirements:

• Proficiency in English is mandatory

• Based in the Americas working within U.S. time zones

Responsibilities:

• Communicate with customers via email, chat, and video calls

• Learn the product inside and out to help users find solutions

• Collaborate with Product and Engineering to share insights

• Build and update help center documentation and FAQs

• Ensure full resolution of customer issues

Benefits:

• Competitive base salary based on level of seniority

• Attractive Commissions Plan

• Growing start-up experience

• Opportunity to learn and grow

Education Requirements:

• University/Bachelor degree

• Higher education in marketing or economics

Experience Requirements:

• 1 to 3 year of experience in this field

• Proven track record of high spending accounts

Other Requirements:

• Strong analytical and problem solving skills

• Flexible to work adjusting schedule based on various time zones

• Excellent English writing and communication skills

• Proficient with Excel

• Result-driven

Responsibilities:

• Daily reporting and monitoring of campaigns

• Liaise with partners and sales reps to build relationships

• Analyze data and update the team on market trends

• Launch new international campaigns every day

• Manage large monthly budgets

Benefits:

• Work on a meaningful product that impacts global research

• Join a mission-driven and globally distributed team

• Flexible working hours and fully remote work culture

• Reimbursement toward health/fitness expenses

• Learning and development reimbursement benefit

Experience Requirements:

• 1-3 years of work experience

• 2+ years in Customer Success, Support, or SaaS roles

Other Requirements:

• Fluency in Portuguese and English

• Familiarity with Zendesk or similar support platforms

• Experience using CRM tools (Zoho CRM is a plus)

• Ability to host and facilitate webinars or online training

• Strong documentation and knowledge-sharing mindset

Responsibilities:

• Respond to customer inquiries via Zendesk in Portuguese and English

• Guide customers through onboarding journeys and ensure their success

• Prepare users for upgrades, renewals, and feature adoption milestones

• Create and maintain knowledge base articles in both Portuguese and English

• Host webinars and training sessions to support user enablement

Benefits:

• Snacks provided

• Llama cuddles optional

Experience Requirements:

• UX master with a product past

• SaaS experience (bonus points)

• Conducting user behavior analysis

Other Requirements:

• Fluent in English

• Fluent in design jargon

Responsibilities:

• Share portfolio of digital wonders

• Make CONTADU & Neuronwriter the best products

• Slay UX bugs forever

• Translate desires into interfaces

• Wrangle stakeholders

Benefits:

• Snacks

• Philosophical discussions about llamas

Experience Requirements:

• Proven track record of growing user bases in SaaS

• Marketing maestro with viral content skills

• Experience collaborating with partners and influencers

• Precision in analytics for user retention

Other Requirements:

• Fluent in the language of the internet

• Ability to navigate an ever-changing landscape

Responsibilities:

• Skyrocket MRR in the SaaS world

• Craft marketing campaigns

• Amplify user retention to epic proportions

• Cover upsell and push product changes

• Collaborate with partners and affiliates

Benefits:

• Personal spaceship MacBook Pro 16

• Clone army of content writers

• Annual retreats to the Andromeda galaxy

Education Requirements:

• Google telepathy certification preferred

Experience Requirements:

• 500 years of experience in SEO

• Proven track record of bending the space-time continuum for deadlines

Other Requirements:

• Large Language Model (LLM) prowess

• Ability to telepathically communicate with search engines

Responsibilities:

• Use LLM superpowers to optimize content

• Produce SEO software

• Ensure every pixel is perfectly placed for user engagement

• Rule the digital universe with an iron keyboard

Benefits:

• Revel in the joy of creation

• Join a team zealous about SEO products

Experience Requirements:

• R&D virtuoso with SaaS background

• Market savant with a knack for SEO

• Legacy of domesticating wild AI solutions

Other Requirements:

• Fluent in English

• Fluent in tech lingo

Responsibilities:

• Test new AI models, tech, and NLP solutions

• Spot market trends with visionary insight

• Design product roadmaps

• Analyze and marshal resources for technology deployment

• Deduce user needs and market trends

Benefits:

• Coffee addiction support

• Netflix subscription

Experience Requirements:

• Wizard with words

• Virtuoso with videos

Other Requirements:

• Excellent English language skills

• Flawless grammar

Responsibilities:

• Whip up engaging posts, stories, and videos

• Respond to comments, messages, and mentions

• Turn numbers into narratives using data

• Collaborate with fellow wizards on campaigns

• Keep up with the latest trends and memes

Benefits:

• Regular team summits

• Wellness allowance & wellness hour

• Competitive pension plan

• 30 paid vacation days

• Personal gadget budget

Experience Requirements:

• Experience as Sales Engineer or Solution Engineer

• Background with complex SaaS solutions

• Experience with CRM systems in e-commerce

• Motivated by new market entry

Other Requirements:

• Fluent in Dutch (merit)

• Technical background

• Business-oriented mindset

Responsibilities:

• Collaborate with sales team and partners

• Conduct product demonstrations and technical presentations

• Address technical challenges

• Bridge sales, partner managers, and product teams

• Stay updated on competitive landscape

Benefits:

• 30 days of paid vacation

• Monday breakfast

• Pension contributions

• Gadget and phone package

• EUR 500 wellness allowance

Experience Requirements:

• Proven track record in B2B sales

• Experience managing the entire sales cycle

• Experience in retail, e-commerce, or CRM

• Navigating partner-dense product landscapes

Other Requirements:

• Fluency in Dutch and English

• Knowledge of MEDDPICC methodology

• Ability to communicate in French (plus)

Responsibilities:

• Drive outbound sales efforts

• Own the full sales cycle

• Lead pricing and structure negotiations

• Deliver sales pitches and product demonstrations

• Attend trade shows and industry events

Benefits:

• Health Care Coverage

• Education Reimbursement

• Competitive Paid Time Off

• Self-Care Days

• Parental Leave

Education Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field

Experience Requirements:

• 2–4 years of B2B marketing experience

Other Requirements:

• Native or fluent proficiency in English

• Experience with Salesforce Marketing Cloud Account Engagement (Pardot)

• Ability to flex schedule to support UK and Australia time zones

Responsibilities:

• Gather market intelligence on the education landscape

• Activate regional demand generation campaigns across digital channels

• Support delivery of webinars, in-person events, and sponsorships

• Collaborate with sales teams to tailor campaigns to target segments

• Track key marketing KPIs including MQLs and lead conversion

Benefits:

• Health Care Coverage

• Education Reimbursement

• Competitive Paid Time Off

• 4 Self-Care Days per year

• Parental Leave

Experience Requirements:

• At least 4 years of experience in data engineering

Other Requirements:

• Proficiency in Python, SQL, and Infrastructure as Code (Terraform)

• Proficiency with AWS/Azure/GCP and vector databases

• Experience with MLOps tools and model deployment pipelines

• Experience with LLMs, embeddings, and RAG systems

Responsibilities:

• Design and build scalable real-time data pipelines for AI model training

• Execute initiatives for collecting and storing data from sources including LLMs

• Partner with AI R&D and Data Platform teams for data flow

• Provide support to AI Research & Development using data warehousing

• Stay current with emerging tools in AI data engineering

Experience Requirements:

• Extensive experience in state government affairs at a senior leadership level

• Established network among key stakeholders in target states

• Expertise in critical policy areas relevant to Shopify, including artificial intelligence, privacy, and platform regulation

• Proven track record of navigating complex, multi-stakeholder policy environments

• Proven track record of translating policy insights into actionable recommendations

Other Requirements:

• A willingness to travel, as needed, domestically

• Deep knowledge of Shopify’s products and business

• Willingness to use AI-enabled tools for tasks

Responsibilities:

• Build and maintain a robust network of relationships with key decision-makers in state and local governments

• Develop and execute strategies that align Shopify's business objectives with legislative initiatives

• Serve as a primary spokesperson in high-stakes conversations with policymakers

• Facilitate impactful connections between policymakers and Shopify merchants

• Manage relationships with state-based leadership in trade associations and other stakeholders

Experience Requirements:

• 8+ years of product marketing experience

• 3+ years focused on hardware products, ideally in retail technology or commerce platforms

• Proven success leading complex product launches from strategy through execution

• Track record of developing positioning and programs that drive merchant retention

• Experience working with in-house creative teams

Other Requirements:

• Ability to influence and collaborate without direct authority

• Exceptional written and verbal communication skills

• Entrepreneurial mindset

Responsibilities:

• Develop deep merchant, product and competitive context

• Develop differentiated narratives and positioning

• Lead hardware GTM strategy including pricing and channel coordination

• Create merchant-centric content like case studies and product guides

• Partner with Sales, Partner Success, and Support teams to create enablement materials

Experience Requirements:

• Relevant experience in Social, Developer Marketing, or DevRel for tech brands

• Technically literate with technologies like HTML, Liquid, Javascript, Python, and SQL

• Demonstrated experience with integrated, cross-functional Product/Dev campaigns

• Experience working with content creators and producers

• Passion for memes, social platforms, and innovative digital experiences

Other Requirements:

• Ability to translate complex technical concepts into digestible social content

• Naturally curious and history of picking up complex skills

• Ability to work independently in a hyper-growth environment

Responsibilities:

• Own original content & real-time social communications on @ShopifyDevs X

• Design and own content calendars in support of developer-focused initiatives

• Develop and pitch evergreen content series and community engagement programming

• Be the voice and occasionally on-camera talent for developer content

• Own regular reporting cadence including monthly recaps and campaign wrap reports

Experience Requirements:

• Proven track record of driving significant impact in complex business situations

• Significant experience in financial modeling and strategic business planning

• Strong understanding of SQL and ability to write complex queries

• Track record of performance in data science, management consulting, investment banking, or FP&A

• Experience in tech, fintech or other SaaS-based business models

Other Requirements:

• Familiarity with Python and Google Looker Studio is a plus

• Growth mindset and builder’s mentality

• Superior written and verbal communication skills

Responsibilities:

• Owning ongoing model development and business casing for growth initiatives

• Partnering with data science and product teams to analyze business drivers

• Preparing quarterly P&L and operational metric forecasts

• Developing actionable management reporting, dashboards, and KPIs

• Leveraging AI tools and SQL/Python to automate FP&A workflows

Experience Requirements:

• Significant experience in financial modeling and strategic business planning

• Experience creating business cases in a fast-growth business

• Strong SQL skills

• Track record of strong performance in FP&A, investment banking, or data science

• Experience in tech or other SaaS-based business models

Other Requirements:

• Ability to execute complex projects independently

• Ability to thrive in a fast-moving, ambiguous work environment

• Growth mindset and builder’s mentality

Responsibilities:

• Provide financial leadership and decision support to the Payments team

• Lead efforts to understand new products and provide financial forecasts

• Support quarterly forecasts and the annual investment plan

• Own the preparation of materials for Senior Leadership reviews

• Conduct proactive industry and product research to support strategic decisions

Experience Requirements:

• Experience in pricing, rate analysis, or deal desk, preferably in payment or software

• Proficient in Excel & Google Sheets for financial analysis

• Strong understanding of the payments industry (Interchange costs, networks) preferred

• Knowledge of Shopify Payments or Shopify Plus products is a bonus

• Analytical thinker with a solutions-oriented mindset

Other Requirements:

• Strong attention to detail and accuracy in handling numerical data

• Ability to build cross-functional relationships in a remote-first environment

• Resourceful and self-learner

Responsibilities:

• Conduct regular reviews of client pricing rates and card processing rates

• Collaborate with sales, product, and finance to develop pricing strategies

• Analyze complex pricing data and provide recommendations

• Prepare detailed reports on pricing trends and historical performance

• Proactively identify pricing optimization opportunities

Experience Requirements:

• Proven experience in building and understanding production systems

• Proven experience with YouTube content and platform management

• Proven experience building with AI and implementing AI into workflows

• Experience working across international markets and teams

• Background in producing content at scale specifically for YouTube

Other Requirements:

• Ability to be present in LA studio on a regular basis

• Extremely high bar for creative quality

• Self-starter who can work independently

Responsibilities:

• Oversee the content pipeline from creative briefs to final distribution

• Execute global distribution including AI asset translation and quality control

• Design and implement AI-powered workflows for content production

• Partner with YouTube strategist on optimization insights

• Manage roster of external vendors to enable producer output