Research Solutions AI

Experience Requirements:

• Above average Windows 10 and 11 knowledge

• Above average Microsoft 365 knowledge

• Proficient written and verbal communication skills in English and Spanish

• Windows technical support experience

• Ability to follow instructions in English

Other Requirements:

• Motivation to use down time to learn new skills; insatiable desire to learn and improve.

• Strong organizational skills with the ability to manage multiple tasks and priorities

• Detail-oriented and proactive attitude, willing to take initiative

• Excellent problem-solving skills and a logical approach to challenges

• Strong interpersonal skills, capable of working effectively in a team environment

• Critical thinking skills – ability to interpret tickets and information in them provided by users using context clues, fact-finding, existing IT procedures, and approval structure, and to take the appropriate actions to determine most effective resolution

• Ability to focus on tasks without becoming distracted

• Security mindset – perform job in a way that keeps data and hardware security foremost priority and relies on established approval guidelines

Responsibilities:

• Manage technical support tickets in Zendesk ticketing system, including gathering necessary information to resolve or escalate the ticket appropriately and providing detailed documentation of steps taken

• Troubleshoot and resolve software and hardware problems for Windows and macOS company laptops using GoToAssist remote desktop software

• Assist users with hardware-related issues by walking them through reasonable steps remotely and/or contacting manufacturer for hardware under warranty

• Ensure all equipment is up to date with the latest software updates.

• Provide technical assistance to end-users, resolving hardware and software issues.

Experience Requirements:

• Minimum of 3 years of experience in B2B SaaS sales, preferably within corporate markets in the territory

• Fluent in English, French and German

• Experience with sales tools and CRM systems (e.g., HubSpot, Salesforce)

Other Requirements:

• Confidence to sell to mid-level managers as well as VPs, SVPs, and C-level executives.

• Proven track record of meeting or exceeding sales targets in a remote, fast-paced environment.

• Highly motivated and goal-oriented, with excellent problem-solving and negotiation skills.

• Highly coachable with a growth mindset and comfort in testing new approaches.

• Strong inner drive and a proven ability to achieve and exceed quotas and goals.

• Proven ability to effectively collaborate with others.

• Exceptional verbal and written communication skills, with the ability to use words intentionally to gain insightful responses.

• Comfortable operating in a fast-paced and remote environment.

Responsibilities:

• Achieve and exceed quarterly and annual sales targets by acquiring new clients.

• Conduct comprehensive market research to identify potential clients and opportunities.

• Develop and maintain a robust sales pipeline through strategic prospecting and networking.

• Lead the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process.

• Conduct discovery and demo calls, effectively qualifying and presenting our SaaS solutions to potential clients.

Experience Requirements:

• Minimum of 3 years of experience in B2B SaaS sales, preferably within the academic sector or related fields

• Proven track record of meeting or exceeding sales targets in a remote, fast-paced environment.

• Experience with sales tools and CRM systems (e.g., HubSpot, Salesforce).

Other Requirements:

• Excellent verbal and written communication skills in English.

• Strong understanding of the academic sector, with the ability to navigate complex sales cycles involving multiple stakeholders.

• Library experience or selling to academic libraries a plus

• Highly motivated and goal-oriented, with excellent problem-solving and negotiation skills.

Responsibilities:

• Achieve and exceed quarterly and annual sales targets by acquiring new clients in the academic and government sectors.

• Conduct comprehensive market research to identify potential clients and opportunities.

• Develop and maintain a robust sales pipeline through strategic prospecting and networking.

• Lead the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process.

• Conduct discovery and demo calls, effectively presenting our SaaS solutions to potential clients.