Benefits:

• Paid Time Off

• Supplemental Insurance

• Health Insurance

• Career Growth

• Retirement BenefitsEmployee Bonus ProgramGroup Life BenefitsTeam Building Events

Benefits:

• Paid Time Off

• Supplemental Insurance

• Health Insurance

• Career Growth

• Retirement BenefitsEmployee Bonus ProgramGroup Life BenefitsTeam Building Events

Benefits:

• Competitive compensation package

• 25 days annual leave (rising to 30 with service), plus eight flexible Federal days

• 401(k) contributions

• Enhanced healthcare insurance (for you, your spouse, and your children)

• Short and long-term disability cover

Benefits:

• Work on complex problems

• Mentorship

• Deployment on client projects

• Work across different aspects of AI

• Work across backend and cloud technology stacks

Benefits:

• Values-based culture: Care, Integrity, Simplicity, Joy, and Boldness.

• Learn and grow. Work alongside growth mindsets that embrace continuous learning.

• Enjoy the journey alongside teammates striving to be world-class in every way.

• We’re a global company with a diverse team that speaks over 25 languages

Education Requirements:

• Bachelor’s degree in a relevant field such as Business, Computer Science, Software Engineering, Information Technology, or a related discipline

Experience Requirements:

• At least 5 years experience in a Business Analyst role within technology-related businesses.

• Proven experience in managing relationships with large, global company customers.

• Familiarity or expertise with mobile application development, website creation, and app stores.

• Experience working within an agile framework and scrum methodology, collaborating with cross-functional teams in a sprint format.

• Certifications such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) are preferred

Other Requirements:

• Excellent communication skills (both verbal and written) in English. Native French speakers may have an additional advantage.

• Experience working with Jira, Confluence, and Monday.com, or similar

Responsibilities:

• Lead customer engagements to capture business requirements; translate needs into technical requirements for mobile app development and value realization.

• Develop and manage functional requirements, use cases, and detailed design specifications.

• Collaborate intensively with Project Managers, Scrum Masters, UX designers, Developers, and QA engineers to ensure the delivery of high-quality, scalable, and sustainable mobile apps that align with functional requirements and address business challenges identified by customers.

• Assist Development and Quality Assurance teams by analyzing and clarifying requirements on a day-to-day basis.

• Write user stories and other requirements documentation; maintain, update, and support already composed requirements. Ensure compatibility of requirements with SCRUM best practices and the current workflow. Dedicate time and care to deliver professionally written customer communication, as well as verbal communication via conference calls. Perform acceptance testing for delivered user stories, exploratory/ad hoc testing whenever applicable, and develop/document test cases for composed requirements. Work with a spirit of collaboration and respect with internal and external teams to ensure a positive work environment is fostered. Deliver high CSAT (customer satisfaction) and NPS (net promotion score) results. Assist with retention, expansion, and renewal efforts

Benefits:

• Medical Insurance

• Generous Leave Policy

• Employee Referral Program

• Fitness Reimbursement

Experience Requirements:

• 5-10 years

Other Requirements:

• Experience working on SaaS platforms

• Prior experience in Conversational Ai/Chatbot space

• SQL to analyze data patterns is a strong plus

• Strong knowledge of non-functional concerns and their specific applications

Responsibilities:

• Research on the required features of the product with similar products and technologies available

• Analyze the usage data to find usage patterns and improve product usage by removing friction

• Define best guidelines and practices for product engineering, UX

• Benchmark against the best alternatives and competing products’ features

• Ensuring timeliness of product major and minor releases to beta and GA

Benefits:

• Flexible PTO

• Health & Wellness Benefits

• Flexible WFH Policy

• Parental Leave

• 401K options

Benefits:

• Flexible PTO

• Health & Wellness Benefits

• Flexible WFH Policy

• Parental Leave

• 401K options

Benefits:

• Paid Maternity, Paternity and Adoptive Leave

• Health Insurance

• Hybrid working based in Ireland

• Flexible Working

• Competitive Salary

Experience Requirements:

• 3+ years in a Customer Success Role working with enterprise level customers

Responsibilities:

• Own the customer outcomes, ensuring they are receiving value from Cyara’s solutions

• Understand the value of Cyara to the customer and be able to articulate that back to key stakeholders and executives

• Executing renewals for your book of business including negotiation and closing with a goal to securing long-term contracts with uplift

• Own a portfolio of 25-30 Enterprise Customers between $2-3m ARR

• Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology

Benefits:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Flexible work schedules and remote first environment

• Unlimited Time Off in addition to paid holidays

• Life and disability programs

Experience Requirements:

• 5+ years of experience in a technical account management, customer success, or a similar role in the technology/SaaS industry, with at least 2+ years in a leadership capacity

Other Requirements:

• Strong technical knowledge with hands-on programming/scripting language (Python, JavaScript, etc.) experience for testing and/or automation

• Preference given to those coming from CCaaS, UCaaS, CX, or Gen AI

• Proven experience managing and growing high-performing teams

Responsibilities:

• Lead, coach, and mentor a team of Technical Account Managers to ensure exceptional service and support are delivered to customers

• Define and manage development goals, plans, and activities to ensure TAMs stay current and expert on product knowledge, consulting skills, and customer value

• Lead process development and continuous improvement initiatives, delegating across the team, to improve overall team efficiency and effectiveness

• Collaborate with cross-functional leaders to ensure effective delivery of customer satisfaction, retention, and growth

Benefits:

• Cutting-edge innovation

• Flexible timings

• Mentorship from industry leaders

• Recognition as a top company

• Accelerated career growth

Responsibilities:

• Understand customer business problems

• Deliver product demonstrations

• Develop product strategies and messaging

• Create marketing collateral

• Gather customer feedback

Benefits:

• Hybrid & flexible work culture

• Globally distributed team

• Health, Dental, Vision, and a 401k program

• Opportunities for professional development

Benefits:

• Employee Stock Plan

• Competitive Compensation Package

• 100% Company Paid Premium Medical Plan

• Team Building Activities

• Paid Vacation And Time-off

Benefits:

• Employee Stock Plan

• Competitive Compensation Package

• 100% Company Paid Premium Medical Plan

• Team Building Activities

• Paid Vacation And Time-off

Benefits:

• Employee Stock Plan

• Competitive Compensation Package

• 100% Company Paid Premium Medical Plan

• Team Building Activities

• Paid Vacation And Time-off

Benefits:

• Employee Stock Plan

• Competitive Compensation Package

• 100% Company Paid Premium Medical Plan

• Team Building Activities

• Paid Vacation And Time-off

Benefits:

• Competitive health insurance options

• 401K plan management

• Remote-friendly and flexible team culture

• Free lunch and fully-stocked kitchen in our South Bay office

• Additional perks: monthly wellness stipend, office set up allowance, company retreats, and more to come as we scale

Education Requirements:

• BSc/MS degree in Computer science/ Robotics/ Mathematics/ Physics/ Electrical Engineering

Experience Requirements:

• Industry Experience in software program management and/or engineering management

• Previous hands-on software engineering experience

Other Requirements:

• Proven ability to lead team on ambitious projects, communicate technical concepts effectively verbally and formally in writing with a variety of internal and external stakeholders

• Demonstrated leadership and problem solving skills in project planning, adjusting priorities, tracking team progress, managing JIRA (or similar tools)

• Expertise in statistics, data science, or related mathematical problems is a plus

Responsibilities:

• Collaborate cross-functionally with technical leads, engineers, and researchers to create the best in class ML software for L2+, L3, L4 autonomous driving applications

• Lead projects by managing priorities, tracking success metrics, and communicating project status and plans across the organization and customers

• Own project requirements, release schedules, meeting milestones, and target KPIs

• Help us manage the quality and business planning processes; we're a growing organization and you'll have the chance to create, adapt and scale processes

Benefits:

• Private healthcare

• Mental health resources

• Competitive compensation

• Paid time off

• Community and socials