Benefits:

• Competitive salary package and bonus or variable incentive pay depending on role

• Comprehensive medical, dental, vision and life insurance benefits

• Unlimited PTO

• Paid parental leave for eligible employees

• 401(k) match

Education Requirements:

• Bachelor’s degree in business or science with PMP designation preferred

• MBA preferred

Experience Requirements:

• Minimum of 8 years of previous operations experience in a similar roles

• 8+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements

• Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe

Other Requirements:

• Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams

• Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis

• Strategic Thinking

• Leadership and Communication

• Results-Oriented

• Industry Knowledge

Responsibilities:

• Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams

• Institute and drive programs, projects and processes

• Develop, track and improve analytics, metrics, objectives and goals

• Foster a collaborative, high-performance culture, encouraging teamwork and professional growth

• Sales Operations

Education Requirements:

• Master’s degree in a Tech/Finance discipline is a plus

Experience Requirements:

• 4-6 years in solution consulting experience and/or similar capacities

• Experience with Ariba, Procure to Pay, Accounts Payable or other P2P solutions preferred

• Excellent written and verbal communications skills

• Proven background selling enterprise business software

Other Requirements:

• Strong balance of sales, business and technical skills

Responsibilities:

• Develop deep expertise of AppZen products and services

• Create compelling demonstrations, presentations and business value documents

• Identify and resolve critical business issues

• Take technical ownership of the entire sales cycle

• Assist the AE with qualification and discovery steps in sales cycle

Benefits:

• Flexibility to work anywhere in Mexico

• Flexible Vacation Policy

• Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

• 100% coverage for employees and dependents for healthcare, dental, and vision insurance plans

• Parental leave

Experience Requirements:

• 2+ years of experience in Technical Support

Responsibilities:

• Efficiently operate a high-volume, multi-channel ticket queue, handling complex cases that may take a month or more to resolve.

• Serve as an escalation point for intricate support requests, troubleshooting complex integrations and sophisticated software setups.

• Build cross-functional relationships and apply advanced time management skills to achieve Key Performance Indicators.

• Provide holistic solutions to fully resolve support requests, anticipating downstream impacts for seamless, world-class customer support.

• Master Orum’s product suite and its integrated technologies, becoming a go-to resource for both customers and internal teams.

Education Requirements:

• Proven experience in transcription, preferably in a technical or data-driven environment

Other Requirements:

• Excellent listening skills and a keen eye for detail

• Fast and accurate typing skills

• Proficiency in English

• Familiarity with transcription software and tools

• Ability to meet deadlines and manage time effectively

• Willingness to adapt to new transcription guidelines and procedures

Responsibilities:

• Transcription

• Editing and Proofreading

• Data Management

• Quality Assurance

• Collaboration

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• Bachelor's degree in Business Administration, Data Science, Computer Science, or a related field

Experience Requirements:

• Proven experience as a Business Analyst, preferably in the AI or data analytics industry

Other Requirements:

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Python)

• Ability to manage multiple projects and meet deadlines

• Attention to detail and commitment to quality

Responsibilities:

• Requirements Gathering and Analysis

• Project Management

• Data Analysis and Reporting

• Client Communication

• Continuous Improvement

Benefits:

• Hands-on experience in a dynamic and innovative AI company

• Opportunity to work with industry experts and gain valuable insights into AI and machine learning

• Professional development and learning opportunities

• A collaborative and inclusive work environment

• Potential for full-time employment upon successful completion of the internship

Education Requirements:

• Currently pursuing or recently completed a degree in Human Resources, Education, Psychology, or a related field

Other Requirements:

• Strong interest in AI, machine learning, and data science

• Excellent communication and interpersonal skills

• Proficiency in MS Office Suite (Word, Excel, PowerPoint)

• Ability to work independently and as part of a team

• Strong organizational skills and attention to detail

Responsibilities:

• Assist in the design, development, and delivery of training programs and materials

• Collaborate with various departments to identify training needs and develop appropriate solutions

• Support the creation of e-learning modules, workshops, and seminars

• Participate in the evaluation and assessment of training programs to ensure effectiveness

• Help manage and maintain the training database and records

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• High school diploma or equivalent

Experience Requirements:

• Proven experience as an office assistant, administrative assistant, or in another relevant administrative role

Other Requirements:

• Proficiency in MS Office (MS Excel and MS Word, in particular)

• Excellent time management skills and ability to prioritize tasks

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational and planning skills

Responsibilities:

• Administrative Support

• Office Organization and Efficiency

• Communication and Coordination

• Data Entry and Record Keeping

• Assistance to Management

Benefits:

• Competitive Salary

• Professional Development

• Supportive Environment

• Health and Wellness

• Flexible Working

Education Requirements:

• Bachelor’s degree in Business Administration, Project Management, or a related field

Experience Requirements:

• Prior experience in project administration or a related role is preferred

Other Requirements:

• Proficiency in project management tools and software

• Excellent written and verbal communication skills

• Strong organizational and multitasking abilities, with attention to detail

Responsibilities:

• Project Coordination

• Progress Monitoring

• Documentation Management

• Client Communication

• Administrative Support

Experience Requirements:

• 5+ years of experience in a Customer Success or Account Manager role

• Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred

• Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG

• Proven track record of being able to successfully onboard and support customers with new data sets, platforms, or technologies

• Demonstrated ability to build lasting relationships, deliver high customer satisfaction, and build loyalty based on mutual value creation

Other Requirements:

• Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders

• Empathy to truly understand customer problems and needs and work internally and externally to address customer needs

• Curiosity, creativity, patience, and an entrepreneurial mindset are critical to success in this role.

• High accountability, integrity, and attention to detail

• Excellent verbal and written communication skills

• Familiarity with common CPG and Retail industry data sets - NielsenIQ, Circana, Luminate, 84.51, Numerator, Mintel, etc

Responsibilities:

• Build strategic relationships with CPG and Retail companies

• Lead post-sale and sustain engagements with clients and ensure they derive as much value as possible from our technology and capabilities

• Proactively identify and solve client problems, and identify new opportunities where Harmonya can address with our clients

• Serve as a trusted partner to clients externally and be your client’s advocate internally to help us achieve our goal of developing long lasting and collaborative relationships

• Collaborate with our network of partners to provide the best possible experience to our clients as they onboard and operationalize our capabilities

Benefits:

• Flexible working hours and remote work policies

• Floatbot offers opportunities to develop your career and encourages innovative exploration.

• Our work environment is casual and friendly

Education Requirements:

• Bachelor’s or Master’s degree in computer science, Information Security, or a related field

Experience Requirements:

• 2-5 years

Other Requirements:

• Regulatory Compliance and Data Privacy skills

• Cybersecurity and Network Security skills

• Information Security Management skills

• Experience in implementing security protocols and procedures.

• Knowledge of security risk assessments and mitigation strategies

• Strong analytical and problem-solving skills

• Excellent communication and leadership abilities

• CISSP, CISM, or other relevant certifications are a plus.

• Experience in the fintech or banking industry is beneficial

Responsibilities:

• The Security Compliance Manager will be responsible for ensuring regulatory compliance, data privacy, cybersecurity, and network security.

• They will manage information security management and implement security protocols, policies, and procedures.

• The Security Compliance Manager will also be responsible for monitoring security systems, conducting risk assessments, and providing recommendations for security enhancements.

• Also help the business team for any customer/partner compliance requirement and engagement with such customer/partner whenever required.

• Develops, maintains, and communicates the organization’s information security policy and procedures. Directs and oversees the assessment, selection, implementation, and maintenance of information security tools and technologies. Evaluate new or updated industry regulations to ensure continued compliance. Enforces information security controls and investigates/responds to information security incidents. Participates in business continuity planning (BCP) activities when required by regulation or senior leadership. Prepares reports, business cases, and presentations on security risk, controls, the status of compliance efforts, etc. Acts as liaison between IT and other functions (e.g., legal) regarding information security events or incidents.

Experience Requirements:

• 7-10 Years

Responsibilities:

• Oversee the end-to-end implementation of Cardinality products in client environments, ensuring timely and successful delivery.

• Lead a team of project managers, engineers, and analysts in adopting Agile methodologies to optimize project execution and delivery.

• Collaborate with stakeholders to define project scope, objectives, and timelines, aligning with the strategic goals of HHS organizations.

• Manage the use of project management tools such as Jira, Confluence to ensure transparent, effective communication and collaboration among team members.

• Direct the technical team in the utilization of the tech stack including Angular, Node.js, and cloud technologies (AWS, Azure) to build scalable, secure, and efficient solutions.

Experience Requirements:

• 2-3 Years

Responsibilities:

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications Evaluate current content and develop innovative approaches for improvement

Experience Requirements:

• 2-4 Years

Other Requirements:

• Looking for a Candidate with hands-on experience in Project Management, includes Plan, Develop and Execute activities related for end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.

• Experience in Salesforce will be an added advantage

Experience Requirements:

• 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare

Other Requirements:

• Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields

• Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly

• Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction

Responsibilities:

• Serving as a single point of contact for customer relationships

• Working with customers to determine the best way CARPL can add value

• Training customers on using CARPL

• Documenting feature requests and customization requests from customers

• Liaising with CARPL’s engineering and product teams to prioritize and implement these requests

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred

Experience Requirements:

• 7+ years of experience in customer success, account management, or a related field within the SaaS industry

Other Requirements:

• Proven track record of leading a customer success team

• Strong understanding of AI and SaaS product ecosystems

• Excellent communication and interpersonal skills

• Analytical mindset

Responsibilities:

• Develop and execute a customer success strategy

• Lead, mentor, and grow the Customer Success team

• Foster strong relationships with customers

• Implement best practices for customer onboarding

• Monitor customer health metrics

Education Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field

Experience Requirements:

• 5+ years of experience in administrative management

Other Requirements:

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

• Proficiency with office management software and tools

• Experience in a tech or AI company (a plus)

Responsibilities:

• Oversee and manage the day-to-day administrative operations

• Organize office procedures

• Manage administrative staff

• Ensure efficient and effective administrative support

Benefits:

• Flexible, parent-friendly culture

• Beautiful office

• Casa Granola (Majorca team house)

• Private health insurance

• Above-market compensation

Experience Requirements:

• 3-7 years of relevant customer support experience

Other Requirements:

• Strong problem-solving skills

• Technical proficiency

• Experience with support ticketing systems and knowledge base management

• Experience with QA processes

Responsibilities:

• Deliver technical and product support

• Develop support processes and documentation

• Drive self-resolution

• Maintain help centre

• Collaborate with product and engineering teams

Benefits:

• Competitive salary based on location and experience

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

• Hardware allowance

Experience Requirements:

• 2-8 years experience in customer support related roles

Other Requirements:

• strong communicator in English

• has worked for a product driven software company

• Startup or scaleup experience preferable

Responsibilities:

• Providing customer support through Intercom

• Sharing customer feedback with the product team

• Writing help articles

• Maintaining and improving help articles

• Structuring and improving the customer support function

Benefits:

• Competitive salary based on location and experience

• Employee shares options (details provided in application process)

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

Experience Requirements:

• 2-8 years experience in recruitment, product or customer success related role

Other Requirements:

• you love interaction with customers

• you love to solve problems

• you have a structured mind but you're not in love with structure

• you have an understanding of the recruitment industry and you like to work with software

• English: speaking and writing fluently

• Startup or scaleup experience highly preferable

Responsibilities:

• Providing onboarding calls

• Delivering customer success support

• Suggesting better ways of delivering customer success services

• Help improve marketing processes that support the customer success function

• Cross- and upsell HeroHunt.ai products to customers

Experience Requirements:

• Must have worked a minimum of 3 years in a publishing company serving international publishers for Accessible PDF output with Accessible features

Other Requirements:

• Capable of analysis, creating workflow documents, and creating process metrics

• Should know about WCAG2.1/PDF/UA/ADA and Section 508 accessible compliance

• Should know about Axes PDF Quick Fix, Common Look Validator, and PAC3 to validate the Remediated PDF

• Should have experience creating searchable PDFs using Abby Fine Reader

• Should have PDF editing skills