Education Requirements:

• Bachelor's Degree in Forensics, Operations, Physical Security or a related field

Experience Requirements:

• At least 5-7 years of experience in a customer support/security environment, with at least 3 years in a supervisory role

Other Requirements:

• Proven ability to manage multiple projects simultaneously with strict attention to detail

• Strong interest in security services and operations

• Excellent verbal and written communication skills to interact effectively with a diverse group of stakeholders

• Strong problem-solving skills and the ability to work independently with minimal guidance

• Demonstrated experience in delivering client-focused solutions based on customer needs

• Working understanding of physical security and site protection

• Experience in managing a security operations center or similar environment

Responsibilities:

• Team Supervision and Management

• Operations Oversight

• Incident Management

• Client Relationship Management

• Partner GSOC Management

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 3+ years of professional experience working in a data science or machine learning engineering capacity

Other Requirements:

• You are a team player

• Excellent writing, presentation, and communication skills

• Strong software engineering skills

• Experience in fintech, banking, or finance is a plus

Responsibilities:

• Build new, machine learning powered user-facing features and experiences in deep collaboration with engineering, product, and design teams

• Optimize to continuous product feedback loops

• Help develop the next version of Autopilot and Budgets

• Uncover and exploit relationships between customers’ subscriptions, purchase, and transaction data as you build personalized product experiences and power ever more accurate customer segmentation, propensity, and affiliate targeting models

• Design and conduct experiments to estimate the impact of new ml driven products, customer messaging, and marketing

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 5+ years of professional experience in advertising design, with focus on digital-first campaigns

Other Requirements:

• Strong conceptual thinking and problem-solving abilities

• Results-driven approach to creative development

• Strong communication and collaboration skills

• Detail-oriented with excellent organizational abilities

• Passion for fintech and financial empowerment

Responsibilities:

• Lead the visual direction for credit card advertising campaigns and other growth initiatives

• Create compelling design solutions that drive user acquisition and product adoption

• Present creative concepts and design directions to the Creative Director and other senior stakeholders

• Possess strong graphic design skills with the ability to take an idea from ideation to polished, finished work

• Partner with Senior Growth Marketing Manager to synthesize data into developing performance-driven creative

Benefits:

• Health, Dental & Vision

• Competitive Pay

• 401k Matching

• Commuter Benefits

• Life Insurance

Experience Requirements:

• 6+ years of experience in the analytics space

• Experience at B2C technology companies - particularly around user onboarding, user journey flows, and/or monetization analytics

Other Requirements:

• You are comfortable actively defining a strategy and roadmap in partnership with our product, design, and tech leads

• A deep understanding of experimental design and statistics and can leverage that for analysis and assessment of A/B tests

• A strong SQL background

• Expertise in building self-service data visualization tools (e.g., Looker, Tableau, Power BI)

• Excellent communication skills

Responsibilities:

• Lead the relationship between the Data team and the NUX product group

• Be the expert on the new user experience

• Float from thinking about big strategic data questions to getting your hands dirty building out the processes, systems, tools, and analyses that answer those questions

• Translate complex analytical findings into clear and concise reports, dashboards, and presentations for stakeholders at all levels of the organization

• Partner with engineering teams to model and assess the data created by new user experiences

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 3+ years of experience successfully sourcing and engaging candidates across technical and non-technical teams

Other Requirements:

• Deep knowledge of sourcing tools and platforms such as LinkedIn Recruiter, GitHub, Stack Overflow, and other technical-specific channels

• Strong communication and relationship-building skills

• Experience in a high-growth, fast-paced startup environment is a plus

Responsibilities:

• Partner closely with Recruiters and Hiring Leaders to understand the specific requirements and nuances of each role

• Create a sourcing strategy to build top of the funnel for multiple job requisitions at a given time

• Actively contribute to building a diverse talent pipeline by implementing inclusive sourcing strategies and engaging with underrepresented groups in the tech community

• Track and report sourcing metrics, providing insights on sourcing effectiveness and recommending improvements for future strategies

• Utilize advanced sourcing techniques

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 3+ years of full-cycle recruiting experience

Other Requirements:

• You have a history of identifying, engaging, interviewing, and closing talent for a high-growth company

• You have excellent communication and interpersonal skills which allow you to establish solid relationships with candidates and hiring leaders

• You understand the importance of delivering an exceptional candidate experience for each and every candidate

• You’re open to trying new and unique recruiting approaches

Responsibilities:

• Manage the full life-cycle recruitment process for our G&A teams

• Create and maintain strong relationships with hiring leaders across G&A departments to understand business needs

• Advise and guide hiring leaders on industry best practices

• Utilize data and metrics to evaluate the effectiveness of our recruiting strategies and work to continuously improve our hiring efficiency

• Partner with the broader People team to create employer brand strategies

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 7-10 years of progressive Product, Business Operations, or People Operations experience

• Proven experience in talent acquisition, onboarding, and employee development

Other Requirements:

• You possess a unique combination of technical prowess, empathy, and strategy

• Experience guiding teams with numerous strategies at different phases in the organizational journey

• You’re a master cross functional collaborator that is comfortable working with other business areas and operational teams to get things done

• You can use data and feedback to generate insights, identify opportunities, and tell a story that motivates those around you

• You have an owner’s mindset

Responsibilities:

• Collaborate closely with the leadership team, team members, and Rocket Companies teams on People Team initiatives to support business goals

• Drive and manage various People Team projects, such as career planning, talent analytics, and leadership coaching

• Implement best practices to enhance the team member experience, while identifying opportunities for process optimization and efficiency

• Provide strategic guidance on workforce planning, organizational development, and talent management

• Lead and develop Talent Acquisition team

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 1-2 years experience in user-acquisition and data-driven marketing at a high-growth consumer-focused startup

• Expert in mobile app attribution & tracking

• Expert in web attribution & tracking

Other Requirements:

• Data wizard with a deep analytical background in growth KPIs

• Experience working collaboratively with data and engineering teams

• Ability to translate complicated data and engineering concepts to marketers using everyday, intuitive language

• You are a self-starter and know how to be scrappy

• Advanced Excel user

Responsibilities:

• Manage Rocket Money’s marketing technology processes and help guide strategy

• Constantly research, recommend, build, and implement new tools to add to our toolbox

• Build quarterly marketing technology roadmaps, with an eye to optimize implementation effort against implementation payoff

• Collaborate with a team of growth marketers to improve their data literacy

• Work cross-functionally with our growth engineering team and data team to define and deliver growth goals

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 1-2 years of experience in email marketing, CRM, or a related field

Other Requirements:

• You are comfortable running A/B tests and analyzing performance metrics

• You have strong communication and project management skills

• You are detail-oriented and skilled in analyzing campaign data

• Familiarity with tools like Braze and Amplitude is a plus

• You are passionate about learning and growing in your role and enjoy collaborating with cross-functional teams

Responsibilities:

• Support CRM leadership increase throughput by executing campaigns (in Braze) and measuring results (in Amplitude)

• Within Braze, you will manage audience segments, set triggered campaigns that are cross platform, and set up customer journeys

• Ingest learnings from campaigns to provide recommendations on iterative tests, by providing hypothesis and how we plan to measure / validate success

• Partner with design team to share direction for campaigns and work through iterations to create assets

• Stay up-to-date with industry trends and best practices in email marketing and CRM

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• Matching 401k

• Unlimited PTO

• Lunch daily

Experience Requirements:

• 3+ years of experience working within a legal, compliance or marketing team supporting the business

Other Requirements:

• You have an interest in personal finance and a desire to see others succeed in managing their money and improving their financial lives

• You are comfortable interpreting and communicating complex legal and compliance concepts effectively within legal and across other teams

• You have experience contributing to projects that leverage technology to provide operational efficiencies to mission-driven products

• You are product minded

• You have experience working on and managing projects from start to finish while achieving specified goals and deadlines

Responsibilities:

• Partner with the Growth team to review creative ad assets before production and launch

• Optimize and maintain internal processes, tools, and workflows to enhance legal and cross-functional efficiency

• Manage legal team initiatives, including the review process for creative, product, and marketing assets

• Develop, update, and maintain process and procedure documentation

• Provide guidance and training to assist in the culture of compliance

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 2+ years of experience integrating third-party APIs into high-volume distributed systems

• 1 or more years of experience leading a team of engineers

Other Requirements:

• You are an engineer by trade, with a history of shipping production code and working with product teams to design & build user-friendly features

• You can tailor your management style to suit your team members

• You understand observability and enjoy digging into the details to solve performance and user experience issues

Responsibilities:

• Lead a small team focused on our most popular money-saving features

• Support engineers in their growth, providing feedback and guidance on architecture, execution, and cross-disciplinary collaboration

• Own the delivery of your team’s work

• Support a broad cross-functional team (think Operations, Product, and Customer Support) to continuously adapt our systems to match our users' needs to our needs as a business

• Work with Product and Design to optimize user delight and business impact through pragmatic and thoughtful engineering and planning

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 5+ years of professional experience working with some combination of Node/TypeScript, React, GraphQL, and Postgres

Other Requirements:

• You're both a student and a teacher

• You're not just interested in what you're building, but also why you're building it

• Experience with our stack (TypeScript, React Native, PostgreSQL) is a plus

• You understand observability and enjoy digging into the details to solve performance and user experience issues

Responsibilities:

• Work alongside a team to implement, iterate, and debug product features that drive forward both the company and the user

• Own projects from end to end, making key decisions in the implementation of new features that balance technical concerns with business concerns

• Develop with TypeScript across the stack, building user interfaces using React Native and the backend support required to power them with Node & GraphQL

• Be a steward of good user experience, ensuring that the interfaces we present our users are performant, understandable, and delightful

• Help to maintain our high technical bar, participating in code reviews and design discussions to ensure that we're applying appropriate rigor to our software development process

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• You have a passion for containerized developer platforms (such as ECS or Kubernetes)

• You're familiar with the principles of "Infrastructure as Code"

• You have obtained a cloud architecture certificate (such as AWS Associate or GCP Associate)

Other Requirements:

• You thrive on continuous learning

• You view copy-paste when programming as an anti-pattern

• You shy away from manual work/processes and try to automate things whenever possible

Responsibilities:

• Developing reusable modules via infrastructure-as-code to be consumed across the entire engineering team

• Working with the engineering team to understand pain-points & maintaining the backlog to address issues with the platform

• Maintaining & enhancing our continuous delivery tools to minimize time from development to production, while ensuring our services remain highly-available

• Proactively identifying trends via monitoring & alerting systems, performing root-cause analysis to isolate and resolve issues

• Helping define the roadmap for the future of Cloud Architecture at Rocket Money

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 3+ years of experience managing data analytics professionals

Other Requirements:

• You have deep expertise in data analytics and a strong understanding of data systems and processes

• You are rabidly focused on making sure that analytics tools are accurate, complete, and timely

• You can tailor your management style to suit your employees

• You excel at stakeholder management and can build effective relationships across the organization

• Expert experience in experimentation analytics is a huge plus

Responsibilities:

• Lead and manage a team of 7-10 embedded data analytics professionals

• Drive technical strategy for self-service analytics

• Work with a high level of autonomy and know when to escalate concerns or collect feedback

• Foster strong working relationships with other leaders at the company

• Working with the rest of the data team, implement data governance strategies that better protect our user’s data within our business intelligence tooling

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 6+ years of professional experience working in a data science capacity

Other Requirements:

• You are a team player

• Excellent writing, presentation, and communication skills

• Excellent software engineering skills

• Deep experience in several of the following in a professional capacity: customer segmentation and personalization, time series modeling, natural language processing, traditional classification/regression problems, design and implementation of experiments, recommendation systems, building generative AI applications in consumer software

Responsibilities:

• Build new, machine learning powered user-facing features and experiences in deep collaboration with engineering, product, and design teams

• Optimize to continuous product feedback loops

• Help develop the next version of Autopilot and Budgets

• Uncover and exploit relationships between customers’ subscriptions, purchase, and transaction data as you build personalized product experiences and power ever more accurate customer segmentation, propensity, and affiliate targeting models

• Design and conduct experiments to estimate the impact of new products, customer messaging, and marketing

Experience Requirements:

• Valid Class A (CDL) driver's license

• Clean driving record

• Clean background check

• Customer relationship management experience

Other Requirements:

• Ability to operate straight trucks

• Must be willing to work flexible hours

• Good mechanical aptitude and basic mechanical skills

Responsibilities:

• Ensure operation of class 7 delivery vehicles

• Manually drive vehicles before moving toward autonomous operations

• Assist with loading and unloading of customer goods

• Provide feedback to Operations and Engineering teams

Benefits:

• Fast-paced and team-oriented environment

• Phaidra is a 100% remote company with a digital nomad policy

• Competitive compensation & equity

• Outsized responsibilities & professional development

• Training is foundational; functional, and customer immersion focused. Training is foundational; functional, and customer immersion focused.Monthly remote work stipendMedical, dental, and vision insurance (exact benefits vary by region).Unlimited paid time off, with a minimum of 20 days off per year requirement.Paid parental leave (exact benefits vary by region).Home office setup allowance and company MacBook

Experience Requirements:

• 5-10 years of work experience as a controls engineer, programmer, or equivalent

• Knowledge of chiller plant fundamentals, configurations, and sequence of operations

• Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics

• Experience in controls design engineering, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus

• Experience programming control systems with PLC, ladder logic, text, or block programming languages

Other Requirements:

• Deep understanding of data center specific controls and cooling methodologies

• Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems

• Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges

• Ability to analyze the performance and viability of your engineered solutions

• Passion for problem solving and using scalable solutions to solve repeat problems

• Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team

• Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields

• Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases

• Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers

• Supports peers and helps them to improve their work and does pairing sessions

• Shares our company values: curiosity, transparency & directness, outcome-based performance, and customer empathy

Responsibilities:

• As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by the AI Agent. This will require working closely with our AI research and machine learning application engineering teams as they create the algorithms that turn sensor data into actionable insights.

• You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers

Benefits:

• Fast-paced and team-oriented environment

• Phaidra is a 100% remote company with a digital nomad policy

• Competitive compensation & equity

• Outsized responsibilities & professional development

• Training is foundational; functional, customer immersion, and development trainingMedical, dental, and vision insurance (exact benefits vary by region).Unlimited paid time off, with a minimum of 20 days off per year requirement.Paid parental leave (exact benefits vary by region).Home office setup allowance, coworking space stipend, and company MacBook

Experience Requirements:

• 10-15 years of work experience as a controls engineer, programmer, or equivalent

Other Requirements:

• Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations

• Has the ability to operate as an Solutions Engineer independently.

• Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics

• Experience designing, programming, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus

• Deep understanding of data center specific controls and cooling methodologies

• Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems

• Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges

• Ability to analyze the performance and viability of your engineered solutions

• Passion for problem solving and using scalable solutions to solve repeat problems

• Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team

• Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields

• Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases

• Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra’s pipelines and effectively identify and addresses issues and manage risks actively

• Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers

• Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication

• Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction

• Ability to lead the deployment and support of multiple Solutions, perhaps in parallel

• Ability to own project delivery within team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently

• Ability to mentor peers, delegate within team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning

• Shares our company values: curiosity, transparency & directness, outcome-based performance, and customer empathy

Responsibilities:

• As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by the AI Agent. This will require working closely with our AI research team as they create the algorithms that turn sensor data into actionable insights.

• You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers

Education Requirements:

• B.Tech/B.E. in Any Specialization

Experience Requirements:

• 4+ Years

Responsibilities:

• Design, develop, and deploy AI and Machine Learning models using Python and related technologies.

• Collaborate with cross-functional teams to identify and understand business requirements and translate them into technical solutions.

• Train and fine-tune models using large datasets and apply advanced techniques to improve performance and accuracy.

• Develop and optimize algorithms to process and analyse complex data sets.

• Implement Natural Language Processing techniques like text classification, sentiment analysis, and language generation tasks whenever required

Benefits:

• Competitive salary and bonus structure

• World-class Medical & Accidental coverage

• Internet reimbursement

Education Requirements:

• BE/B.Tech/ME/M.Tech in CS/ECE/EEE or related courses from premium institute preferrable

Experience Requirements:

• 8 - 12 years

Responsibilities:

• Research, Evaluate, and Prototype new technologies, tools, and products.

• Ensure all solutions exhibit high levels of functional and non-functional quality.

• Develop deep relationships with key decision-makers, be an evangelist with customers, partners and cross functional team.

• Collaborate with stakeholders to gather requirements and define solution architecture.

• Maintain deep technical skills in key relevant areas and develop a good awareness of trends and competitive insights, while sharing this knowledge with the technical community.Provide technical guidance and leadership to other developers.Lead the design and development of technology solutions that meet business needs.Participate in Design and Code Reviews, to ensure a high degree of quality and to ensure Standards, Patterns, and Architecture are maintained