Benefits:

• 4.5 day working week

• 25 days holiday

• Private healthcare

• EAP and Life Assurance (4x your salary)

• Tech schemes and a new starter budget to improve your working from home setup

Experience Requirements:

• 2+ years of experience in a B2B software account management or customer success role

• Proven experience effectively managing a large book of SME & Enterprise customers

Other Requirements:

• Good presenter & communicator

• Time management and prioritisation skills

• Knowledge of most standard desktop software applications

• Excellent comms skills

• Strong experience and understanding of online marketing

Responsibilities:

• Be responsible for the performance (retention) of your allocated customer book

• Monitor the health of your customer book

• Deliver the service offer to customers

• Have commercial responsibility for customers

• Help onboard new customers and realise value

Benefits:

• Work/Life Balance: 4.5 day working week, every Friday is a half day

• 25 days holiday

• Private single medical insurance

• Employee Assistance Programme

• Life Assurance (4x Salary)

Responsibilities:

• Inbound lead qualification

• Outbound lead and opportunity generation

• Lead and database management

• Close alignment with sales managers into key target verticals

Benefits:

• 2 days per week onsite

• 4.5 day working week (Half day Fridays)

• Access to private healthcare

Benefits:

• Uncapped commission earning potential based on company performance.

• Remote working (with the option of working in our office space in the Manchester).

• Private Vitality medical insurance.

• Private Pension with company contributions (up to 3% matched by us).

• 28 days holiday plus 8 UK bank holidays. Favourable paternity/maternity leave. Additional day of holiday to utilise for charity or volunteering Give As You Earn scheme to a charity of your choice. Excellent opportunity for career progression

Experience Requirements:

• strong background in ETL/maintaining data pipelines

• comfortable with reading code to identify fixes and making changes

• experience with manipulating audio files

• exposure to transforming call centre data

Responsibilities:

• Maintain build schedules so that pipelines run

• Respond, Triage, and debug the pipeline when it is broken

• Be part of a team responsible for deploying new features to the product platform

• Reading code and writing code changes and/or modifying the monitoring set-up where necessary

• Work with client teams to understand data transformations required

Benefits:

• Competitive salary

• Annual profit share scheme

• Opportunity for share ownership scheme

• Hardware budget for all employees, computer equipment for you to keep

• Private healthcare cover

Education Requirements:

• A degree in computer science, mathematics, or a science related subject

Experience Requirements:

• At least 3 years of experience writing and deploying production-grade Python

• Experience managing and mentoring software engineers

Other Requirements:

• Able to commute to our central Manchester office 3 days per week

• UK citizen

• Due to the sensitive nature of some projects, you will be expected to undergo UK government security clearance after you start (at SC level)

Responsibilities:

• Working directly with clients to understand their needs and recommend appropriate solutions

• Owning the delivery of key features (planning, architecting, coding, delegating)

• Ensuring our high engineering standards are maintained and our clients are delighted

• Helping to run sprint planning sessions, retrospectives and code reviews

• Staying up-to-date with a fast-moving industry, embracing new tools and frameworks

Benefits:

• Competitive salary

• 25 days holiday rising to 30 with service

• Equity option scheme

• Hybrid working

• Cycle to Work Scheme

Education Requirements:

• A degree in computer science, mathematics, or a science related subject

Experience Requirements:

• At least 3 years of experience writing and deploying production-grade Python

• Experience managing and mentoring software engineers

Other Requirements:

• Able to commute to our central Manchester office 3 days per week

• UK citizen

Responsibilities:

• Being hands-on with the technical delivery of the project

• Working directly with clients to understand their needs and recommend appropriate solutions

• Owning the delivery of client projects, from discovery to completion and handover

• Leading sprint planning sessions, retrospectives and code reviews

• Working as part of the team, sharing and reviewing ideas, mentoring and guiding team members through technology, architecture, and implementation details

Benefits:

• Comprehensive health coverage (Medical, Dental, Vision)

• Free mental health therapy sessions

• Free One Medical, Tela-doc, and Health Advocate subscriptions

• Cost-savings on gynecology, fertility, and family-building care

• Equity award (stock options or RSUs depending on role and seniority), 401(k) retirement plan contributions match (or equivalent for those outside the US with defined contribution plans, if available in the country where the role is based, otherwise a company contribution to a government-sponsored plan may be available), Flexible time off, Paid parental leave, Annual department retreat, WFH equipment stipend (if remote)

Education Requirements:

• Bachelor's degree (or equivalent experience) in computer science or related field (for some roles)

Experience Requirements:

• 2+ years of experience in a technical support or customer-facing technical role (Technical Support Engineer)

• 5-7 years of enterprise experience with a minimum of 3 within a pre-sales environment (Solutions Engineer)

• 7+ years of growth marketing experience (Director of Growth Marketing)

• 8+ years of experience in a technical role such as software engineering, solution engineering, or machine learning (Developer Advocate)

• 5+ years of experience with a systems programming language like C/C++/Rust/Go, 5+ years of experience with designing and developing high performance distributed systems (Staff Database Engineer)

Other Requirements:

• Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C) (Technical Support Engineer)

• Working knowledge of ML and AI (Technical Support Engineer)

• Experience with cloud providers (AWS, Azure, GCP) (Technical Support Engineer)

• Excellent written and verbal communication skills (Technical Support Engineer)

• Strong customer service and problem-solving skills (Technical Support Engineer)

• Ability to work independently in a fast-paced, team environment (Technical Support Engineer)

• Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations (Technical Support Engineer)

• Outstanding presenting skills to both technical and executive audiences (Solutions Engineer)

• Broad range of experience within large-scale Database and/or Data Warehouse technology, ETL, analytics and cloud technologies (Solutions Engineer)

• Hands-on expertise with SQL and SQL analytics (Solutions Engineer)

• Ability to connect a customer’s specific business problems and Pinecone’s solutions (Solutions Engineer)

• Broad knowledge of cloud platforms; AWS, Azure & GCP is preferred (Solutions Engineer)

• University degree in computer science, engineering, mathematics or related fields or equivalent experience preferred (Solutions Engineer)

• Skills in Data Science and Data Applications Development, including knowledge of; Scala, Python and JavaScript is a bonus (Solutions Engineer)

• Ability to build and scale growth marketing programs targeted at developers (Director of Growth Marketing)

• Curiosity and courage to ask “what if?” and question all assumptions (Director of Growth Marketing)

• Both an analytical and creative approach to driving traffic and maximizing conversions (Director of Growth Marketing)

• Comfort working in a fast-paced and loosely structured (startup) environment with a high degree of autonomy (Director of Growth Marketing)

• Burning desire to make a measurable impact on growth (Director of Growth Marketing)

• Superb communication and interpersonal skills to successfully work with other teams to test and implement changes (Director of Growth Marketing)

• Track record of building and/or scaling successful and efficient growth marketing programs including paid, organic, and email (Director of Growth Marketing)

• Startup experience (Director of Growth Marketing)

• Experience at a data/infrastructure, AI/ML, or developer-tools company (Director of Growth Marketing)

• Experience owning the company website or a significant portion of it (Director of Growth Marketing)

• Proficient with HubSpot marketing platform, Heap Analytics or similar analytics tool, Google Ads, LinkedIn Ads (Director of Growth Marketing)

• Fluency with the modern AI stack: LLMs, vector databases, evaluation tools, etc. (Developer Advocate)

• Superb written and verbal communication skills (Developer Advocate)

• Ability to travel 10–20% of the year throughout the US for events (Developer Advocate)

• Experience leading a product marketing team for a deeply technical product (Director of Product Marketing)

• Exceptionally high standards for your and your team’s work (Director of Product Marketing)

• Comfort working in a fast-paced (startup) environment with a high degree of autonomy (Director of Product Marketing)

• Passion for marketing deeply technical products to a technical audience (Director of Product Marketing)

• Burning desire to make a meaningful impact on the growth of the company and the AI industry (Director of Product Marketing)

• Superb communication and interpersonal skills to successfully work with colleagues, customers, and partners (Director of Product Marketing)

• A passion for technology (Staff Database Engineer)

• Strong foundations in databases and operating systems (Staff Database Engineer)

• Excellent problem-solving skills and attention to detail (Staff Database Engineer)

• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment (Staff Database Engineer)

• Experience with Rust programming (Staff Database Engineer)

• Expertise working with one of AWS/GCP/Azure cloud platforms (Staff Database Engineer)

• Knowledge and experience in distributed systems and micro-services architecture (Staff Database Engineer)

Responsibilities:

• Provide technical support to customers, including troubleshooting complex technical issues (Technical Support Engineer)

• Manage and resolve customer inquiries in a timely and effective manner (Technical Support Engineer)

• Identify areas of improvement for customer experience (Technical Support Engineer)

• Ideate and implement strategies for improving and scaling support processes (Technical Support Engineer)

• Build tools and automation to optimize our workflows (Technical Support Engineer)

Benefits:

• Competitive compensation package

• 25 days annual leave (rising to 30 with service), plus eight flexible Federal days

• 401(k) contributions

• Enhanced healthcare insurance (for you, your spouse, and your children)

• Short and long-term disability cover

Benefits:

• Hybrid or remote work

• Four-day work week

• 29 days holiday

• Home office setup allowance (£1500)

• Private healthcare (BUPA option, can be funded through wellbeing budget or salary deduction). Mental health and wellbeing support (£500), Enhanced parental leave, Commuter contribution (up to £300/month), Carbon offsetting