Infinity Call Analytics
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About
Infinity is a leading provider of call analytics and call tracking solutions. Their AI-powered platform offers features like call tracking, conversation analytics, and Smart Match to help businesses understand customer conversations and improve their marketing, sales, and customer service performance. The platform integrates with various tools and offers different pricing plans to cater to different business needs. Infinity also provides onboarding and customer success support. Their solutions cater to marketers, sales teams, contact centers, customer service departments, and compliance teams.
Platform
Task
Features
• call recording
• conversation analytics
• call tracking
• smart match
• nuisance call blocking
• operator call rating
• call whisper
• missed call email alerts
FAQs
What is call analytics software?
Call analytics solutions like Infinity help measure, analyze, and report on phone calls. AI powers them, gathering data from every call to inform business decisions.
Why are call analytics important?
Call analytics provide real-time insights from customer conversations, revealing performance and process truths. They connect clicks to calls and revenue, improving marketing, sales, and service.
Why do marketers need call analytics?
Call analytics help marketers accurately assess performance, guiding investment and customer engagement decisions. They eliminate budget waste, improve messaging, and boost ROI.
How do call analytics help sales teams?
Call analytics provide sales teams with insights to improve call handling and close more deals. They help fill queues with quality leads, arm the team with deal-swinging insights, and improve AOVs.
How do call analytics improve customer service?
Call analytics help customer service teams prevent bad experiences from damaging relationships and reputation. They delight customers, improve net-retention and NPS, and decrease AHT.
How do call analytics help contact centers?
Call analytics help contact center leaders uncover insights without extensive manual listening, improving call handling, and increasing team and customer satisfaction.
Why are call analytics essential for compliance teams?
Call analytics automatically flag risks in conversations, avoiding compliance issues. They streamline QA processes and prevent breaches, saving time and money.
Pricing Plans
Essentials
USD0.20 / per call• Eliminate wasted budget
• Plug your attribution gap
• Get the credit you deserve
Job Opportunities
Customer Success Manager
AI-powered call analytics platform providing call tracking, conversation analytics, and Smart Match to optimize marketing, sales, and customer service.
Benefits:
4.5 day working week
25 days holiday
Private healthcare
EAP and Life Assurance (4x your salary)
Tech schemes and a new starter budget to improve your working from home setup
Experience Requirements:
2+ years of experience in a B2B software account management or customer success role
Proven experience effectively managing a large book of SME & Enterprise customers
Other Requirements:
Good presenter & communicator
Time management and prioritisation skills
Knowledge of most standard desktop software applications
Excellent comms skills
Strong experience and understanding of online marketing
Responsibilities:
Be responsible for the performance (retention) of your allocated customer book
Monitor the health of your customer book
Deliver the service offer to customers
Have commercial responsibility for customers
Help onboard new customers and realise value
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Sales Development Representative
AI-powered call analytics platform providing call tracking, conversation analytics, and Smart Match to optimize marketing, sales, and customer service.
Benefits:
Work/Life Balance: 4.5 day working week, every Friday is a half day
25 days holiday
Private single medical insurance
Employee Assistance Programme
Life Assurance (4x Salary)
Responsibilities:
Inbound lead qualification
Outbound lead and opportunity generation
Lead and database management
Close alignment with sales managers into key target verticals
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Data Engineer
AI-powered call analytics platform providing call tracking, conversation analytics, and Smart Match to optimize marketing, sales, and customer service.
Benefits:
2 days per week onsite
4.5 day working week (Half day Fridays)
Access to private healthcare
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