Duckie
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About
Duckie is an AI assistant designed specifically for customer support teams, providing them with product knowledge and investigation assistance. With its capabilities, Duckie enables teams to handle support issues quickly without needing to consult the engineering team. It boasts an 80% reduction in resolution time and a 3.3x increase in tickets resolved per agent. The tool caters to various support roles, including customer support, enterprise support, technical support, and developer support. Duckie integrates seamlessly with over 25 tools and knowledge sources, making it versatile in different environments. It can generate accurate responses to tickets, respond autonomously, and diagnose technical issues effectively, enhancing communication between engineering and support teams.
Platform
Task
Features
• ai-powered knowledge search
• integration with 25+ tools
• automated engineering updates
• accurate ticket resolution
• autonomous technical investigation
FAQs
Is there a free trial?
Yes, we offer a 14-day free trial for new customers.
What is your cancellation policy?
Cancellation policy details are not specified.
How does onboarding work?
Onboarding takes less than 5 minutes.
Pricing Plans
Basic
Free Plan• Auto-Responder
• Draft Response
• Knowledge Search (up to 150 issues/mo)
• 3 Integrations
Team
Free Plan• Auto-Responder
• Draft Response
• Knowledge Search (up to 300 issues/mo)
• 10 Integrations
• Technical Investigation
Enterprise
Unknown Price• Unlimited Auto-Responder
• Unlimited Draft Response
• Unlimited Knowledge Search
• Unlimited Technical Investigation
• Unlimited Automated Updates
• Self-hosting Option
• Unlimited Integrations
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