Weni
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About
Weni is a comprehensive customer experience platform that utilizes AI to automate retail processes, enhance digital service, and streamline communication through various channels including WhatsApp. It offers modules for building bots, customer support, and integrating with other platforms to provide an efficient and unified experience for both businesses and customers. Weni is designed for enterprises looking to optimize customer engagement and reduce operational costs while delivering personalized service. It includes features like automated sales processes, smart recommendations, and multi-channel integration to improve the overall customer journey.
Platform
Features
• integration with e-commerce platforms
• ai-powered customer service
• auto-replies for frequent inquiries
• smart recommendations for upselling
• support for multi-channel communication
• real-time data collection through automated surveys
• customizable templates for bots and flows
• data-driven insights for better engagement
• automation for sales and customer support
• integration with whatsapp and other channels
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