Capacity
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About
Capacity is an AI-driven platform designed to streamline support through self-service, agent assist, and automated workflows. It integrates various channels including web, email, SMS, and social media to enhance customer interactions. Its core features include chatbots, a knowledge base, voice biometrics, and automation tools, aimed at reducing repetitive tasks and facilitating effective communication across teams. Businesses can utilize Capacity to manage inquiries and automate workflows, all while ensuring security with industry compliance standards. Founded in 2017, Capacity offers demo and trial options for interested users.
Platform
Features
• chatbots
• knowledge management
• voice biometrics
• campaign automation
• self-service support
• developer platform for custom integration
• agent assist tools
FAQs
What can Capacity do for my company?
Capacity uses AI to streamline support via self-service, agent assist, or campaigns and workflows.
How are companies using Capacity?
Companies use Capacity to automate customer and team support across various platforms like Web, Email, SMS, and Social Media.
Is Capacity secure?
Yes, Capacity is GDPR, CCPA, HIPAA, and FERPA compliant, following SOC 2 Type II security frameworks.
Can Capacity integrate onto my external site?
Yes, Capacity can integrate onto external websites to assist visitors and capture leads.
What apps do you integrate with?
Capacity integrates with over 200 enterprise apps.
Pricing Plans
Enterprise
USD499.00 / per month• All professional features
• Enterprise-level security
• Custom integrations
• Dedicated account manager
Job Opportunities
AI-powered support automation platform for businesses.
AI-powered support automation platform for businesses.
AI-powered support automation platform for businesses.
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