AI Tech Suite

Quark.ai Proactive Support Agent

Quark.ai Proactive Support Agent screenshot

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About

Quark.ai offers a Proactive Support Agent (PSA), a Generative AI platform designed to automate and streamline enterprise customer support processes. The PSA minimizes the involvement of human support staff, drastically reducing support costs while improving response times and accuracy in ticket resolution. It analyzes support tickets, engages with customers for clarifications, and provides solutions for various support cases including Tech Support, Sales Support, and Field Support. The platform can also integrate with systems like Salesforce, ServiceNow, Zendesk, and Atlassian, facilitating seamless internal and external support functionalities.

Platform

Keywords

generative ai customer service ticket resolution support automation enterprise support

Task

support automation

Features

• proactive customer engagement

• generative ai ticket analysis

• automation for technical support

• integration with support platforms

• workflow automation for field support

• real-time ticket resolution

• support for various support cases

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