Capacity
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About
Capacity is an AI-powered support automation platform that helps organizations streamline and enhance their customer support, allowing for self-service solutions, agent assistance, and automated workflows. With a focus on enabling teams to do their best work, Capacity integrates natural language processing, machine learning, and robotic process automation (RPA) technology to address repetitive tasks and streamline support processes. Organizations can leverage this platform to increase efficiency across various channels including web, email, SMS, and social media. With a commitment to security and compliance, Capacity adheres to industry regulations such as GDPR, HIPAA, and SOC 2, making it a trusted solution for diverse industries such as banking, healthcare, and education.
Platform
Features
• robotic process automation
• ai-powered automation
• integrations with 200+ apps
• agent assist features
• self-service solutions
FAQs
What can Capacity do for my company?
Capacity uses AI to streamline support via self-service, agent assist, or campaigns and workflows.
What kind of AI powers Capacity?
Capacity utilizes several AI algorithms including NLP, NLU, and RPA to automate tasks.
How does Capacity understand users?
Using natural language processing and understanding, Capacity analyzes and comprehends human language.
Is Capacity secure?
Yes, it adheres to GDPR, HIPAA, and SOC 2 security protocols.
How long does it take to implement Capacity?
Implementation varies but can take days to months based on the complexity.
Pricing Plans
Job Opportunities
An AI-powered support automation platform for seamless customer and team support.
An AI-powered support automation platform for seamless customer and team support.
An AI-powered support automation platform for seamless customer and team support.
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