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FirstSupport

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About

FirstSupport is an AI-driven solution that automates the quality assurance and performance reviews of customer service chats. It allows businesses to quickly develop and implement scorecards, measures performance, ensures compliance, and provides real-time analysis of customer support interactions. The tool integrates easily with platforms like Zendesk and other customer experience platforms, enhancing the overall efficiency of customer support operations.

Platform

Keywords

ai tool customer support customer experience performance reviews qa automation

Task

customer support

Features

• real-time analysis

• ensures compliance

• integration with zendesk and other cx platforms

• automates qa & performance reviews

• scorecards creation

• measures performance

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