Linc CX Automation
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About
Linc is a customer service automation platform specifically designed for the retail sector. It aims to enhance the customer experience through automation by enabling order support, buying assistance, cross-channel interactions, and live agent empowerment. The platform integrates seamlessly with various retail and eCommerce tools while maintaining historical context for better interaction management. Linc boasts significant operational efficiency improvements and high customer satisfaction (CSAT) scores by resolving over 85% of customer inquiries effectively. With its patented conversational AI technology, Linc facilitates a unique brand-specific dialogue with customers, making customer service more personal and effective. The platform emphasizes the importance of empathy, intent, and revolutionary practices in its operational approach. It is recognized for its ability to drive revenue and improve customer loyalty by creating seamless interactions and experiences. Linc has successfully served over 120 million consumers and manages billions in transactions for its enterprise customers.
Platform
Task
Features
• seamless integrations
• order support
• patented conversational ai
• empower live agents
• cross-channel interactions
• buying assistance
Job Opportunities
Next-generation customer service automation platform tailored for retail, enhancing customer experience and operational efficiency.
Next-generation customer service automation platform tailored for retail, enhancing customer experience and operational efficiency.
Next-generation customer service automation platform tailored for retail, enhancing customer experience and operational efficiency.
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