Manni
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About
Manni provides a suite of tools designed to enhance customer experience (CX) monitoring in retail and banking through audio data collection and AI analytics. It gathers insights into customer interactions using small devices and survey tablets, revealing detailed profiles of service quality. With features like customizable metrics, cross-sell campaign monitoring, and a real-time dashboard, Manni empowers businesses to manage their customer service effectively. The platform aims to improve customer interactions, providing actionable data and targeted training strategies to boost in-store sales and service quality.
Platform
Task
Features
• ai-powered analytics
• real-time dashboard
• customizable metrics
• cross-sell campaign tracking
• audio data collection
FAQs
What is Manni?
Manni is a suite of data collection and analytics tools designed for CX monitoring and training, bringing call-center recording technologies to in-store contexts.
How does Manni collect data?
Data is collected through two modules: Manni Rate uses survey tablets for quick exit surveys and Manni Insights captures audio data of customer interactions.
What can I measure with Manni?
Manni provides a detailed profile of your CX quality, assessing core metrics and tailored objectives based on thousands of customer interactions.
How does CX analysis work?
CX analysis uses AI to evaluate customer interactions, assessing key service components and allowing customizable metrics for unique client needs.
Is it kind of like mystery shopping?
Yes, but instead of assessing a few transactions annually, Manni evaluates thousands of interactions to provide deeper insights.
How can I use it?
Manni provides detailed CX data to manage service quality, allowing cross-location comparisons and targeted training strategies.
Who is this for?
Bricks-and-mortar stores that are committed to enhancing their customer service quality.
How does Manni help with training?
Manni allows comprehensive assessment of customer service quality and supports dynamic training approaches based on real-time data.
What if I only care about very specific CX objectives?
Manni's Campaigns feature allows you to define specific metrics for tailored CX strategies.
Pricing?
Pricing is case-dependent but generally lower than traditional CX monitoring alternatives.
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