Loris
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About
Loris is a conversational intelligence platform designed to enhance customer experience by automatically auditing and analyzing 100% of customer conversations. This tool allows customer experience leaders to understand customer needs in real time, identify issues, and improve both agent performance and overall service quality through features like automated quality assurance and real-time agent guidance. Loris serves various industries including fintech, retail, telecom, and more, aiming to turn customer interactions into actionable insights that drive both customer satisfaction and business strategy. Its machine learning and AI capabilities enable organizations to leverage data effectively for enhancing their customer experience strategies.
Platform
Features
• automatically audit 100% of conversations
• integrate seamlessly with existing customer service platforms
• enhance agent performance through coaching and qa automation
• transform customer conversations into voc insights
• support agents with real-time suggestions
• discover the root causes behind customer issues
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