Benefits:

• Starting, entry-level rate of $15/hour

• Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish

• Paid training

• Healthcare benefits available for agents working 25+ hours weekly

• Employee referral bonus of $150

Experience Requirements:

• Experienced professional communicators, verbally and in writing

• Instruction readers and listeners

• Solid ethical decision-makers

• Caring and respectful of everyone

• Responsive to change and understanding that there is always room to improve

Other Requirements:

• Strong typing and multitasking skills

• Access to high-speed internet

• Ability to work flexible hours in a quiet setting remotely

• Professional and confident communicator with clients

• Proficient and confident computer user

• Speak smoothly and confidently in English

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check

• A personal desktop or laptop computer with Google Chrome browser installed

• Minimum 8GB RAM

• Minimum 1024x768 display resolution

• Mac Users: MacOS Ventura 13.6.1 version or earlier

• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net/ and https://networktest.twilio.com/)

• Strong typing skills at a minimum of 40 wpm

• A quiet environment for answering calls, plus a headset with a microphone arm attached

Responsibilities:

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Competitive salary

• Stock options

• Health insurance

• GymPass

• Other perks

Benefits:

• Strong compensation packages

• Significant stock grants

• Great healthcare using Thatch

• Flexible time off

• The best tools to do great work

Experience Requirements:

• Some relevant experience in support, operations, or a related role, ideally at a tech company

• Ability to effectively communicate and work with both technical and non-technical teams

• A proactive, optimistic, growth-minded approach, complemented by the resilience to thrive in a fast-paced and evolving workplace

Responsibilities:

• Manage a queue of operational tasks that span a variety of product areas such as payments, substantiations, and reimbursements

• Closely partner with the Engineering and Operations teams to build internal and external tools for requests from Thatch members, ensuring that their needs are met quickly and effectively

• Obsess over our members and operational metrics, helping to proactively surface and uplevel the understanding of how our members are using the Thatch product across the company

Benefits:

• Flexible working hours

• Deep support for remote work

Other Requirements:

• Sense of humor

• Proven track record of successfully delivering complex projects

• Experience in leading cross-functional project teams

• Excellent project management skills

• Strong communication and interpersonal skills

• Strong problem-solving and analytical skills

• Experience working with data

• Experience with agile methodologies

• PMP or other project management certification (a plus)

Responsibilities:

• Lead and manage client-facing initiatives

• Manage client cross-functional teams, third party vendors, and internal teams

• Define and manage project timelines, budgets, resources, and risks

• Develop and maintain project documentation

• Ensure alignment and integration with other strategic initiatives and programs

Benefits:

• Competitive salary and pre-IPO stock options

• 100% company-paid medical, dental and vision insurance (for employee)

• Optional HSA and FSA medical reimbursement accounts

• Unlimited paid time off

• Generous leave programs for life events 401(k) Charity matching Annual Learning & Development stipend One-time Home office set-up stipend Commuter benefits Happy hours and team-building events Great office space in the San Francisco Financial District Fully stocked kitchen Lunch provided in SF office multiple times a week A great company culture with a strong emphasis on diversity, equity and inclusion

Education Requirements:

• Bachelor’s degree or equivalent. Studies in HR or related fields are especially helpful

Experience Requirements:

• 10+ years of progressively responsible experience in a People function that includes a strong component of operations, preferably in the technology space

Other Requirements:

• Experience supporting payroll management

• Proven track record of scaling People systems to support the capability of the organization in a fast paced, continuously evolving environment

• Well developed interpersonal skills and EQ that allows you to be a trusted resource for employees and leadership in problem resolution.

• Strong presentation skills and communications with proven ability to positively influence outcomes.

• Project management experience rolling out organization wide processes and systems.

• Strong analytic skills and data driven mindset

Responsibilities:

• Ensure HR policy and compliance program expectations are set and met

• Manage payroll through our payroll systems like Gusto and Payworks

• Ensuring an exceptional employee experience throughout the entire employee lifecycle: administer appropriate benefit and pay practices, process transactions such as employee onboarding and offboarding, manage processes like performance reviews and quarterly pulse surveys, handle conflicts

• Implement manager training programs to ensure managers are able to get the most out of their teams

• Create events that enable the company to bond together Work with executive team and put in the right frameworks to get the most out of their relevant teams

Benefits:

• Competitive salary and pre-IPO stock options

• 100% company-paid medical, dental and vision insurance (for employee)

• Optional HSA and FSA medical reimbursement accounts

• Unlimited paid time off

• Generous leave programs for life events 401(k) Charity matching Annual Learning & Development stipend One-time Home office set-up stipend Commuter benefits Happy hours and team-building events Great office space in the San Francisco Financial District Fully stocked kitchen Lunch provided in SF office multiple times a week A great company culture with a strong emphasis on diversity, equity and inclusion

Experience Requirements:

• 5+ years of experience in revenue operations, sales operations, or a similar role within a B2B SaaS environment

Other Requirements:

• Strong proficiency in CRM systems (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Looker), as well as support sales systems (Gong, Chilipiper)

• Experience with SQL or other data analysis tools; advanced Excel skills are essential.

• Proven success in building or optimizing revenue operations processes independently.

• Strong analytical, problem-solving, and project management skills, with high attention to detail.

• Excellent communication skills, with the ability to present insights and recommendations clearly and persuasively to executive leadership

Responsibilities:

• Develop, implement, and refine our end-to-end revenue strategy, focusing on efficient processes that support long-term, scalable growth.

• Partner closely with the COO to align revenue operations with company goals and ensure data-driven decision-making.

• Provide strategic insights on revenue planning, forecasting, and growth initiatives, supporting executive leadership in prioritizing key revenue opportunities.

• Own and improve the lead-to-revenue workflow, designing processes that enhance cross-functional collaboration, accountability, and transparency.

• Partner with Sales, Marketing, and Customer Success teams to streamline processes, improve handoff efficiency, and remove friction points in the customer lifecycle. Establish data hygiene, pipeline management, and lead nurturing standards to drive consistency and optimize conversion rates. Build and maintain dashboards and reporting tools that provide real-time insights into revenue performance, pipeline health, marketing and sales effectiveness, lead velocity, and other key metrics. Analyze customer data, segment performance, and conversion trends to uncover growth opportunities, cross-sell/upsell, and retention. Develop data-driven recommendations that guide business strategy and inform investment in future initiatives. Oversee the configuration and optimization of all RevOps tools, including CRM, marketing automation, and data analytics software (e.g., Salesforce, HubSpot, BI tools). Evaluate new technologies to enhance our tech stack, ensuring tools are scalable, cost-effective, and aligned with strategic needs. Act as the primary point of contact for system integrations, data integrity, and process automation to ensure accurate, actionable data across all revenue-related platforms. Define, track, and analyze KPIs that measure and drive revenue growth, identifying trends and presenting insights to leadership. Conduct custom analyses on sales funnel performance, campaign effectiveness, and customer behavior to continuously refine and optimize strategies. Prepare and present quarterly business reviews and ad hoc reports for executive leadership, offering actionable insights and strategic recommendations

Benefits:

• Competitive Pay

• Stock Options

• Fully paid Health Insurance

• Free food, snacks, and drinks

• Sponsorship for continued education and paper submissions

Other Requirements:

• Command over written English

Benefits:

• Competitive PTO

• Flexible working hours

• Medical insurance

• Dental insurance

• Vision insurance

Benefits:

• Learning Friday

• Smart Working

• Bonuses

Education Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field

Experience Requirements:

• 2-5 years of experience as a business analyst or in a related role

Other Requirements:

• Proficiency in business process modeling, requirements management, and data analysis

• Familiarity with tools such as Jira, Confluence

• Strong knowledge of the Office suite

• Knowledge of data modeling, ETL and related programming languages (e.g. SQL, Python etc.)

• Strong problem-solving skills, with attention to detail and the ability to work independently

• Skilled on one or more BI tools (e.g. Power BI, Tableau etc.)

• Knowledge on one or more cloud suite (e.g. Google Cloud, Microsoft Azure etc.)

• Excellent communication and presentation skills

• Fluent in Italian and English

• Ability to manage multiple stakeholders with varying interests

• Experience ensuring that business requirements are met within timelines and budgets

Responsibilities:

• Analyze business processes

• Gather critical requirements

• Support the implementation of key projects

• Create documentation

• System Test and UATs

Benefits:

• Learning Friday

• Smart Working

• Bonuses

Experience Requirements:

• At least 3 years of experience as a Project Manager

Other Requirements:

• Good knowledge of Artificial Intelligence, Analytics and Business Intelligence

• Ability to understand and translate business needs into technical requirements

• Expertise in Agile methodologies and related Project, Task and Knowledge Management tools such as Jira and Confluence

• Strong knowledge of the Office suite

• Proficiency in managing relationship with clients

• Solid organizational and multitasking skills

• Excellent writing and communication skills

• Fluency in Italian and English

Responsibilities:

• Manage the organization of key client projects

• Lead end-to-end projects from pre-sales to delivery and hypercare

• Ensure projects are delivered on time and meet desired results

• Manage client and stakeholder relationships

• Create and maintain project documentation and meeting notes

Experience Requirements:

• History of projecting a positive attitude and empathy toward customers in need of support, fostering collaboration and providing leadership in a cross functional team environment

• Proven Team building, Customer-Focused Corporate Culture development, employee mentoring and Conscious Leadership. Successful at unifying and managing a geo-diverse team

• Demonstrable performance delivering cost-effective high-quality customer support in a B2C environment with formalized case/ticketing and OKR-driven structured support processes.

• Experience managing cloud infrastructure, hybrid, on premise, co-loc and SaaS operations

• Experience automating and delivering DevOps, SecOps, Network Management, and Performance Monitoring and Tuning

Other Requirements:

• Experience selecting, contracting, and managing cloud infrastructure and technology providers

• Experience managing SOC II type 2 audits, and ideally ISO 27001 certifications

• Direct experience implementing and administering ITSM or CRM systems, with a history of delivering industry best practices and exceeding industry performance standards

• Excellent problem-solving abilities and a strategic mindset

Responsibilities:

• Lead and manage SaaS and Support teams, fostering a culture of excellent customer service.

• Establish and maintain strong relationships with customers, providing exceptional support and addressing issues and requests with a high level of empathy and professionalism achieving world class customer satisfaction.

• Collaborate with cross-functional teams and clients to design and implement secure deployment architectures ensuring secure and scalable networking and system deployments that supports business growth.

• Work with cross functional teams on customer account issues, plans, and strategies to improve customer satisfaction and revenue growth.

• Analyze system performance metrics and customer feedback to identify areas for improvement and implement effective continuous process and team skills improvement.

Benefits:

• The hustle of a startup with the impact of a global business.

• Tremendous opportunity to join one of the best and fastest-growing AI companies in the world.

• Working with an extraordinary team of smart, creative, fun, and highly motivated people.

• You will be joining a fantastic culture & a team, all highly supportive, collaborative, transparent, and very passionate about our tech and mission.

• Flexible working hours, including remote working – this role is solely remote :)

Experience Requirements:

• Proven experience in IT operations management, preferably in a tech-focused company.

• Knowledge of server and network management, security, and compliance standards.

• Understanding of agile principles and DevOps.

• Understanding of software engineering principles.

• Experience in managing vendor relationships and negotiating contracts.

Other Requirements:

• Familiarity with both on-premise and cloud-based infrastructure environments.

• Excellent problem-solving skills and the ability to manage multiple priorities.

• Strong communication and interpersonal skills, with an emphasis on user relations.

• Bachelor’s degree in IT, Computer Science, or a related field.

• Certifications and courses in server management, network, security, cloud services, Git, and software development.

• Experience in a remote work environment, demonstrating self-sufficiency and discipline.

• A passion for AI and an interest in contributing to ethical, groundbreaking technology

Responsibilities:

• Drive IT systems in our hybrid infrastructure in a robust, secure, and compliant way.

• Steer implementing new tools, optimizations, and automation that make Metaphysic stand out.

• Be the bridge between stakeholders, connecting users, developers, management, and our partners.

• Drive continuous service improvements, identifying opportunities for optimization and innovation.

• Oversee the day-to-day operations of our IT infrastructure, ensuring efficient and secure network performance together with developers and engineers. Help drive technical innovation and efficiency in infrastructure operations via automation and orchestration. Formulate and establish Key Performance Indicators, then actively manage and direct operations per these benchmarks. Handle escalation management with all relevant stakeholders, providing rapid and effective solutions to infrastructure challenges. Design and run processes including deployment, system administration, monitoring, configuration and change management, security management, capacity planning, availability management, inventory management, supply chain management, and routine update of services. Design and run fault prevention and resolution including incident resolution, problem management, monitoring, and disaster recovery

Benefits:

• Exciting opportunity to be an early-stage builder

• Work with amazing colleagues and clients

• Competitive salary and 401K

• Medical, dental, vision, life, and disability insurance

• Flexible schedule and "no meeting Fridays

Experience Requirements:

• 3-5+ years of applicable work experience

Other Requirements:

• Previous experience using project management and CRM tools (Notion, HubSpot, Microsoft Teams, GSuite)

• Experience working with the U.S. Department of Defense or other government entities preferred

• Excellent communication skills

• Open to travel on occasion

• U.S. citizenship required

Responsibilities:

• Manage ongoing client projects

• Provide monthly reporting to stakeholders

• Plan and communicate project schedules and roadmaps

• Support client meetings and events

• Coordinate event logistics

Benefits:

• 34 days holiday plus your birthday off

• Strong career progression opportunities

• Share options

• Remote and flexible working

• On-going career development and training

Experience Requirements:

• Significant experience in client facing Project and/or Implementation management

Responsibilities:

• Project planning & coordination

• Client communication

• Stakeholder collaboration

• Documentation & reporting

Benefits:

• Competitive salary and bonus structure

• Generous paid time off policies

• Health, dental, and vision insurance

• 401(k)

Experience Requirements:

• 2+ years experience in a customer success or account management role, preferably within the legal or technology industry.

• JD or relevant work experience in the legal/contract review space is strongly preferred

Other Requirements:

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships

• Strong problem-solving and analytical abilities

• A genuine passion for customer success and a desire to drive customer satisfaction

• Determined and adaptable, with the ability to thrive in a fast-paced, evolving environment as we refine our product-market fit

• Proficiency in using customer relationship management (CRM) software

Responsibilities:

• Establish and maintain strong, long-term relationships with the buyers and users of our product.

• Understand each customer’s unique needs and business goals, aligning our solutions with their objectives.

• Develop a deep understanding of our products and services.

• Educate customers on how to take full advantage of our products to optimize their contract review processes.

• Guide new customers through the onboarding process, ensuring their early success and usage.