Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Experience Requirements:

• Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation

• Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution

• Understand basics of SQL and relational databases

• Strong tool experience with JSON, Datadog, Postman, API Integrations

Other Requirements:

• Articulate and possesses proficiency in client/stakeholder management

• Strong communication skills both written and verbal

• Ability to deliver under stressful conditions

• Experience in implementation of SaaS products is a must

• Basic or moderate understanding of NLP

Responsibilities:

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers

• Participate in Discovery calls with customers and cross-functional team

• Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design

• Serves as architect on moderate to complex projects requiring integration with multiple products

• Performs complex configuration, and troubleshooting of Netomi’s solution(s)

Education Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus

Experience Requirements:

• 4-6 years of product management experience

Other Requirements:

• Strong experience working with large enterprise clients to manage complex requirements and deliver tailored solutions

• Proven ability to lead cross-functional teams, driving LLM-powered products from ideation to delivery

• Strong project management skills, ideally with experience in agile development

• Excellent communication and presentation skills, with the ability to articulate technical concepts clearly and influence stakeholders

• Exceptional analytical and problem-solving skills, with a passion for delivering innovation

• Experience with AI, machine learning, or chatbot technologies

• Background in innovation management, with a proven passion for developing and experimenting with new ideas

• Ability to manage multiple projects simultaneously in a fast-paced environment

• Deep knowledge of Large Language Models (LLMs), natural language processing (NLP), and related AI technologies

• Hands-on experience with LLM platforms (e.g., OpenAI, GPT, BERT) and familiarity with applying these technologies in enterprise solutions

• Strong understanding of SaaS platforms, with an emphasis on AI-driven product enhancements

Responsibilities:

• Client Collaboration

• Product Strategy

• Feature Development (LLMs)

• Internal Projects

• Project Management