Netomi
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About
Netomi provides an AI-driven customer service platform that enhances support capabilities through advanced conversational AI technology. It allows brands to automate responses to a significant majority of inquiries (over 80%), effectively reducing resolution time while improving customer satisfaction and lowering support costs. The platform integrates seamlessly with existing customer communication systems and works across various channels including email, chat, SMS, voice, and social media. Netomi is built for business users, enabling them to manage workflows and training easily without engineering resources.
Platform
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Features
• supports over 100 languages
• proactive customer engagement capabilities
• no-code platform for easy configuration
• security-compliant architecture (soc2, gdpr, ccpa)
• goal-driven ai for improved customer satisfaction
• generative ai for personalized responses
• real-time omnichannel intelligence
• integrates with existing customer contact technologies
• supports multiple channels (email, chat, sms, voice, etc.)
• automates 80% of customer service inquiries
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