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Glia

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About

Glia is a Unified Interaction Management platform designed to enhance digital customer service experiences for financial institutions. It allows clients to manage interactions seamlessly across various channels such as chat, voice, video, and SMS. Key features include ChannelLess® architecture, AI management for chatbots and virtual assistants, co-browsing to assist customers in real-time, and a dedicated AI-powered call center solution. With over 500 financial institutions using Glia, the platform focuses on improving customer engagement, boosting sales, enhancing customer loyalty, and modernizing support processes. Glia is committed to creating a digital-first customer service approach that integrates technology with personalized human support, ensuring every interaction is meaningful and effective.

Platform

Keywords

customer engagement ai management financial services unified interaction digital customer service

Task

customer support

Features

• video chat

• workforce management

• unified agent desktop

• whiteglove customer success

• ai management

• cobrowsing

• channelless® architecture

• sms integration

Job Opportunities

Account Executive - Enterprise

Digital Customer Service Technology for Financial Services.

Benefits:

Competitive Salary

Gym & Wellness Support

High-Growth Environment

+3 more

Engineering Manager

Digital Customer Service Technology for Financial Services.

Benefits:

Competitive Salary

Gym & Wellness Support

High-Growth Environment

+3 more

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