AI Jobs

Benefits:

• Access to Culture Handbook perks

Experience Requirements:

• 1–3 years of experience in digital advertising or media operations

• Ability to execute and analyze paid media campaigns

• Proficiency in Excel, PowerPoint, or BI tools

Other Requirements:

• Able to work mid-shift hours to support EMEA accounts

• Comfortable going into Manila office two times per week

Responsibilities:

• Partner with CSMs for operational excellence

• Support customer onboarding and business reviews

• Oversee campaign setup and optimization

• Build and maintain performance dashboards

• Contribute to documentation of best practices

Benefits:

• Five weeks paid time off (PTO)

• Generous healthcare packages & mental health benefits

• 401K plus matching & equity grants

• Monthly wellness benefit

• Learning reimbursement opportunities

Experience Requirements:

• Proven track record in Customer Success and/or Sales

• Understanding of the Smartly product and services

• Knowledge of digital marketing and paid social landscape

• Track record of commercial approach to account management

Other Requirements:

• Authorization to work in the country applied for

Responsibilities:

• Lead and handle a sub-team of CSMs and Associates

• Mentor sub-team members and run daily engagement

• Take ownership of sub-team revenue and adoption

• Coordinate key new customer onboarding

• Responsible for line management tasks and reviews

Experience Requirements:

• 3+ years of account management experience in B2B SaaS

• Experience in online marketing domain

Other Requirements:

• Professional spoken and written English plus fluency in Spanish

• Willingness to travel for meetings and industry events

Responsibilities:

• Manage and nurture customer accounts

• Hone customer online marketing strategies

• Grow and manage target market/vertical expertise

• Solve customer problems using Smartly tools

• Maintain quick feedback loop with product teams

Benefits:

• Five weeks paid time off (PTO)

• Generous healthcare packages & mental health benefits

• 401K plus matching & equity grants

• Monthly wellness benefit

• Learning reimbursement opportunities

Experience Requirements:

• 5+ years of relevant experience in customer success

• Advanced knowledge of social advertising (Facebook, TikTok, etc)

Other Requirements:

• Ability to travel for meetings and conferences

Responsibilities:

• Act as main point of contact for customers

• Solve customer problems and provide consultative advice

• Manage a growing book of business and renewals

• Be the voice of customers for product roadmap

• Collaborate across functions including Sales and Product

Benefits:

• Flexible working arrangements

• Develop deep expertise in agentic AI

• Direct revenue impact

• Well-capitalised, global business

• Regular in-person collaboration

Experience Requirements:

• 7+ years of post-sale experience in B2B SaaS

• Experience in implementation, adoption, and renewals

• Strong project delivery instincts

• Commercial competence

• Team leadership experience

Other Requirements:

• Must be based in Melbourne, Australia

Responsibilities:

• Drive implementation to at-scale production

• Coordinate internal teams to remove blockers

• Manage services delivery relationships

• Manage renewals and drive renewal automation

• Lead and improve the customer support function

Benefits:

• Competitive remuneration package

• Performance based benefits

• Flexible working hours

• Exposure to new technologies and working with a dynamic team

Education Requirements:

• Diploma/Degree in Business Administration, Management, or a related field

Experience Requirements:

• Currently pursuing or recently completed a Diploma/Degree

Other Requirements:

• Strong communication and interpersonal skills

• Good organizational and multitasking abilities

• Basic proficiency in MS Office applications

• Attention to detail with a willingness to learn

• Positive attitude and team-oriented mindset

Responsibilities:

• Assist in coordinating with vendors and suppliers for routine office requirements

• Help collect quotations, maintain vendor records, and support purchase request processing

• Track invoices and maintain proper documentation under supervision

• Support daily office administrative tasks and operational needs

• Coordinate housekeeping, minor maintenance requests, and office supply management

Education Requirements:

• Bachelor’s degree in a relevant field

Experience Requirements:

• Operations, customer-facing, support or project management experience

• Excellent with spreadsheets, workflow tools and ticketing systems

Other Requirements:

• Native English speaker

• Detail-obsessed and process-driven

• Customer-first mindset

• Confident communicator

• Proactive and accountable

Responsibilities:

• Become a go-to expert on state business filings, compliance workflows, and our internal tools

• Take full ownership of operational processes – lead initiatives, track performance, and constantly improve

• Deliver outstanding customer experiences through direct communication – email, chat, or otherwise

• Tackle customer challenges head-on with empathy, accuracy, and speed

• Spot inefficiencies and drive the change needed to bring the operation towards success

Benefits:

• Full Medical, Dental, and Vision Health Coverage

• 401(k) plan (non-matching)

• Unlimited vacation

• Company-paid Wellhub membership

• Dinner covered with Uber Eats

Experience Requirements:

• Prior experience in customer-facing roles such as retail, teaching, acting, or hospitality

Other Requirements:

• Exceptional written and verbal communication skills

• Spanish fluency is a plus

• Strong organizational and time management skills

• Comfort working across different teams and systems

Responsibilities:

• Be the first point of contact for customers via calls, texts, and emails

• Troubleshoot questions and guide customers through solutions

• Flex between customer support and onboarding teams

• Manage tasks in Asana and Google Workspace

• Collaborate with Customer Success Managers and onboarding specialists

Benefits:

• Equity package

• Full Medical, Dental, and Vision Health Coverage

• Unlimited vacation

• Company-paid Wellhub membership

• Dinner covered with Uber Eats

Experience Requirements:

• 1+ years of early career experience delivering on scoped responsibilities

Other Requirements:

• Strong verbal communication skills

• Tech-savvy and able to learn new platforms quickly

• Patient and empathetic

• Strong time management and organizational skills

Responsibilities:

• Make a minimum of 30 customer calls per day

• Build strong, trust-based relationships with small business owners

• Help customers adopt tools like websites, SEO, ads, and AI features

• Drive retention by preventing churn and recovering delinquent accounts

• Capture and share customer feedback with internal teams

Benefits:

• Equity

• Full Medical, Dental, and Vision Health Coverage

• 401(k) plan (non-matching)

• Unlimited vacation

• Company-paid Wellhub membership

Experience Requirements:

• 5+ years of customer success or customer experience background

• 1+ years of direct people management experience

Other Requirements:

• Proven success in a high-activity, phone-first environment

• Strong data-driven mindset

• Excellent communication and problem-solving skills

Responsibilities:

• Lead a small customer success team while contributing as an IC

• Drive customer engagement in a call-first environment

• Run team rituals like stand-ups and performance reviews

• Coach team members on call quality and customer strategy

• Track core success metrics like NRR, GRR, and churn

Benefits:

• Equity

• Full Medical, Dental, and Vision Health Coverage

• Unlimited vacation

• Company-paid Wellhub membership

• Dinner covered with Uber Eats

Experience Requirements:

• 6+ years of customer-facing experience

• 1+ year of direct people management experience

• Experience in high-urgency, metrics-driven operational roles

Other Requirements:

• Ability to give clear, direct feedback

• Strong prioritization skills

• Comfort working within ticketing systems and repeatable workflows

• Bonus experience with Google tools or DNS/domain setup

Responsibilities:

• Lead and coach a small onboarding team

• Own onboarding performance including enrollment conversion and retention

• Troubleshoot issues related to Google Business Profile, DNS, and websites

• Identify bottlenecks and run experiments to improve outcomes

• Partner with Sales to improve handoff quality and speed

Benefits:

• Equity compensation

• Monthly stipend for mental and physical health

• Full Medical, Dental, and Vision Health Coverage

• Unlimited vacation

• Company-paid Wellhub membership

Experience Requirements:

• 7+ years of experience in Revenue Operations or Sales Operations

• Experience in high-growth (Series B to D) vertical SaaS or SMB-focused environments

• Experience managing a team and scaling RevOps functions

Other Requirements:

• Hands-on experience with HubSpot and Salesloft configuration

• Comfort working with SQL and BI tools like Hex

• Extremely organized and detail oriented

Responsibilities:

• Define GTM operating model and revenue architecture

• Refine lead scoring, qualification, and routing logic

• Own and evolve the GTM tech stack

• Build and maintain performance dashboards and models

• Design AI-driven GTM processes to increase efficiency

Experience Requirements:

• 2 to 4 years of market competitor focused secondary research experience

• Experience of working in the US, Europe, Middle East, LATAM and APAC markets

• 1-4 years of experience in business research firms/corporate strategy or Market Intelligence function

Other Requirements:

• Must have skills- MS Office (Word, PowerPoint, Excel)

• Experience of leveraging publicly available and 3rd party sources such as SEC filings, EDGAR, Crunchbase, Slintel, Factiva etc.

• Primary research experience is not relevant

Responsibilities:

• Conduct desk and Contify platform driven research on a particular industry/segment/competitors/topic

• Structure and analyze intelligence gathered coherently and succinctly to develop actionable insights

• Prepare standard/custom reports around industry/ competitor/company/ topical analysis

• Engage with senior members of the client and project teams to identify and address project bottlenecks

• Conduct written and verbal communication with clients to update on project progress

Benefits:

• Flexible/unlimited vacation

• Comprehensive medical, dental, and vision

• 401(k) plan

• Life insurance and FSA plans

• Stock options

Experience Requirements:

• 3-5+ years prior experience in a technical or customer support role required.

Other Requirements:

• Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems.

• Previous experience with Zendesk CRM and Jira.

• Self-driven with the ability to independently manage tasks and projects.

• Excellent follow-through and follow-up skills.

• Goal-oriented, highly organized, and a self-starter.

Responsibilities:

• Effectively follow up on open issues with customers or Customer Success and communicate the resolution.

• Create and/or update client taxonomy in all stages of the client unitQ journey.

• Act as an escalation point for all inbound cases from our clients and the Customer Success team.

• Collaborate closely with cross-functional teams to enhance platform capabilities.

• Monitor customer accounts for breaks in activity and provide proactive outreach.

Experience Requirements:

• 4+ years of revenue operations, sales operations, or marketing operations experience in B2B SaaS companies

• At least 1+ years in a senior or lead role managing systems and processes

• Deep, hands-on expertise with HubSpot CRM as the primary revenue platform

• Proven track record of building and scaling revenue operations infrastructure

• Strong technical proficiency in workflow automation and process optimization

Other Requirements:

• HubSpot certifications strongly preferred

• Advanced data management and analytics capabilities

• Systems thinking and architectural mindset

• Business acumen with deep understanding of SaaS metrics (CAC, LTV, churn, pipeline velocity)

• Startup mentality with proven ability to thrive in fast-paced, ambiguous environments

• Strong communication and stakeholder management skills

• Experience implementing and managing integrations between HubSpot and other critical tools

• Experience implementing AI-powered revenue operations tools or workflow automation leveraging AI/ML

Responsibilities:

• Design and implement our complete GTM infrastructure, systems, & operations across marketing, sales, and customer success

• Build the bridge between our Product, Marketing, Sales, and Customer Success teams to create unified systems and data architecture

• Shape our RevOps roadmap based on market insights and feedback from the GTM team

• Design and build cutting-edge, AI-driven GTM agents to automate and optimize the GTM motion

Benefits:

• Competitive compensation with meaningful variable upside

Experience Requirements:

• 8–12+ years of experience in Customer Success, Account Management, or Procurement Transformation roles

• Proven success executing renewals and expansion enablement in enterprise SaaS environments

• Strong understanding of Source-to-Pay (S2P) and ERP processes

• Experience with SAP Ariba, Coupa, Oracle, or similar platforms

• Background in procurement or supply chain transformation

Other Requirements:

• Procurement certifications (CIPS, CPSM)

• Experience working with global delivery models (onshore/offshore)

• Executive presence with VP- and C-level stakeholders

Responsibilities:

• Own and execute renewal motions to deliver Gross Revenue Retention (GRR) targets

• Drive Net Revenue Retention (NRR) by proactively identifying, qualifying, and advancing CSQLs

• Build and execute strategic engagement plans as a trusted advisor to executive stakeholders

• Lead QBRs, Success Plans, Value Plans, Roadmaps, and Executive Alignment Meetings

• Monitor customer health signals and take decisive action to remediate adoption gaps

Benefits:

• Collaborate cross-functionally with Product, Engineering, and GTM teams

• Grow career rapidly in a high-growth environment

• Learn from industry experts in legal AI

Experience Requirements:

• Fluent in English

• Experience in customer support, user operations, or client-facing roles

• Proven track record of delighting demanding professional clients

• Experienced with support tools like Intercom, Zendesk, or similar

• Background in SaaS, AI, or legal tech environments is a strong plus

Other Requirements:

• Technically curious and comfortable learning new software quickly

Responsibilities:

• Handle customer inquiries with speed, clarity, and empathy

• Develop deep expertise in Legora’s platform to troubleshoot issues

• Identify recurring issues and collaborate with Product/Engineering

• Help build and maintain help documentation and FAQs

• Contribute to building processes and workflows

Benefits:

• Medical, dental, and vision coverage

• Flexible paid time off plus company holidays

• 401(k) with company match

• Offers Equity

• Downtown Denver office

Experience Requirements:

• Proven experience in technical delivery or implementation

• Strong understanding of authentication protocols and SSO

• Familiarity with DMS integrations (iManage, SharePoint, etc.)

• Ability to work autonomously and manage multiple projects

Other Requirements:

• Comfortable translating technical concepts for non-technical audiences

Responsibilities:

• Plan, execute, manage, and deliver integration projects

• Coordinate closely with technical, commercial, and partner teams

• Lead setup and configuration of customer environments

• Act as technical point of contact for customers during onboarding

• Provide solution scoping expertise during the sales process

Benefits:

• Competitive salary

• High upside equity program

• Opportunity for rapid growth

• Learn from seasoned Success and Commercial leaders

Experience Requirements:

• 1–2 years of experience in law firm or customer-facing SaaS

• Strong communication skills

• High attention to detail and strong organisation skills

• Growth mindset

Other Requirements:

• Enjoys being in the office 5 days a week

Responsibilities:

• Own and manage a book of client accounts

• Support senior CSMs on large enterprise relationships

• Diagnose client issues and propose solutions

• Contribute to building client-facing playbooks

• Run regular check-ins and success reviews

Benefits:

• Medical, dental, and vision coverage

• Flexible paid time off plus company holidays

• 401(k) with company match

• Equity

• Union Square NYC office

Experience Requirements:

• 2+ years in management consulting, SaaS, or Legal field

• Experience working directly with clients

• Strong organizational and project management skills

• Clear, confident communication skills

• Comfort operating in ambiguous environments

Other Requirements:

• In-office 5 days per week in Union Square HQ

Responsibilities:

• Support senior managers on Strategic and Enterprise accounts

• Ensure client feedback is channelled internally

• Run product enablement sessions across the portfolio

• Diagnose client challenges and surface risks

• Monitor usage trends and customer health metrics