Benefits:

• Great remote habits

• Your work set up is covered

• Vacation time

• We see each other 3+ times a year

• Compensation (Competitive, location-based)

Experience Requirements:

• 3+ years of experience as a CSM working with MM and SMB companies

Other Requirements:

• Entrepreneurial mindset

• Exceptional communication skills (written and spoken English)

• Ability to quickly learn and adapt to change

• Self-starter

• Eye for detail

• Creative, resourceful, autonomous, pragmatic, goal-oriented, and organized

Responsibilities:

• Running personalized onboardings for our key customers

• Building and maintaining relationships with our key customers, and acting as a strategic consultant for them

• Acting as the voice of the customer internally, bringing ideas and feedback to our strategic planning sessions

• Working on enablement at scale for our customer base by running webinars, creating and maintaining resources, and consulting on in-app education

• Proactively mitigating risk for our key customers by acting on triggers from our CSP

Benefits:

• Attractive Vergütung

• Entwicklungsmöglichkeiten

• Startup-Kultur

• Berufliches Wachstum

• Einfluss

Experience Requirements:

• Berufserfahrung als Verwaltungsmitarbeiter/in oder Team Manager/in

• Erfahrung mit steuerlichen Themen und Grundlagen

• Versiert im Umgang mit Bürosoftware (z.B. Microsoft Office Suite)

Other Requirements:

• Herausragende Organisations- und Multitasking-Fähigkeiten

• Exzellente mündliche und schriftliche Kommunikationsfähigkeiten auf Deutsch und Englisch

• Hohe Aufmerksamkeit für Details und Genauigkeit bei Aufgaben

• Anpassungsfähigkeit

Responsibilities:

• Koordination und Verwaltung der täglichen administrativen Aufgaben

• Mitarbeit bei der Organisation von Firmenevents

• Unterstützung bei Onboarding-Prozessen

• Bearbeitung und Abrechnung von Förderprogrammen und -mitteln

• Organisation von Reisebuchungen und -abrechnungen für Teammitglieder

Benefits:

• Comprehensive healthcare insurance

• Disability insurance

• Life insurance

• Flexible spending accounts

• 401K plan

Education Requirements:

• Bachelor’s degree in Engineering, Operations, or Supply Chain Management or equivalent practical professional experience

Experience Requirements:

• 7+ years of supply chain management experience, including CM and JDM oversight

Responsibilities:

• Manage the supply chain process end-to-end with full accountability for key CM/JDM partners.

• Lead the RFQ/RFP processes and manage the selection of CM/JDM partners in collaboration with Operations, Engineering, and Business teams.

• Negotiate contracts with CM/JDM partners, aligning agreements with business objectives.

• Build and maintain executive relationships with CM/JDM partners to ensure product development, planning, and fulfillment needs are met.

• Drive cost reductions through negotiation and optimization strategies with partners.

Benefits:

• Medical

• Dental

• Vision

• Basic Life

• SIMPLE IRA matching program

Responsibilities:

• Ensure the successful onboarding of new users

• Help new customers get going successfully in Vurvey

• Inspire new ideas for future campaigns and programs

• Respond to customer support requests quickly and accurately

• Partner with the product team to scope new product features based on feedback from customers

Benefits:

• The people and the product.

• Innovative environment.

• Great place to work

Experience Requirements:

• minimum 2–3 years of experience as a Customer Success Manager in a B2B SaaS environment, preferably working with enterprise products

• Proven ability to manage a portfolio of accounts and meet or exceed growth and retention goals

• Exceptional communication and relationship-building skills

• Analytical mindset to track key metrics and make data-driven decisions

• Familiarity with customer success tools, CRMs, and SaaS metrics (e.g., NRR, ARR)

Other Requirements:

• Languages: fluency in Swedish and English (both written and spoken) is essential in this role. Knowledge in Finnish and/or Spanish are seen as a plus

Responsibilities:

• Customer Relationship Management

• Strategic Account Management

• Onboarding & Training

• Proactive Engagement

• Advocacy: Act as the voice of the customer, providing feedback to internal teams to enhance our product and services. Drive customer retention through excellent service and ensure renewal and growth of accounts. Work closely with our Technical Implementation team to ensure successful integrations, and partner with Sales to facilitate smooth handoffs for new customers, as well as to minimize risk and explore opportunities with your current book of business

Benefits:

• Be part of the fastest-growing fitness and lifestyle startup

• Opportunities for rapid career development in a hyper-growth startup

• Excellent work environment: the company is small enough to be person-oriented

Experience Requirements:

• Proven experience in a Customer Support role with a track record of managing teams

• Strong familiarity with Zendesk or similar customer support platforms

• Exceptional communication skills, both written and verbal

• Advanced problem-solving abilities and adept at multitasking in a fast-paced environment

• Fluent in English

Responsibilities:

• Lead a team of 5-7 Support Agents

• Serve as a point of escalation in billing and technical matters

• Manage and resolve complex customer issues and queries via email, live chat and other communication channels

• Assist with support-related matters in our Community Group

• Analyse and improve team workflows to ensure efficient resource utilisation

Benefits:

• Competitive medical, dental, vision insurance for employees and dependents

• Flexible paid vacation

• 10+ observed holidays by country

• Access to providers that create personalized treatment plans, including therapy, coaching, medication management, and EAP services

• Paid time off for biological, adoptive, and foster parents (Parental Leave)

Experience Requirements:

• At least 3-5 years of experience in technical support, technical account management, or a similar role

Other Requirements:

• Fluent in English and German

• Strong troubleshooting skills for desktop applications on Windows and macOS

• Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM

• Proficiency in analyzing server and client application logs to identify errors

• Proficiency troubleshooting REST APIs

• Strong written and verbal communication skills for technical and non-technical audiences

• Ability to balance user expectations with policies and compliance boundaries

• Ability to work under pressure while remaining focused and professional

• Effective collaboration skills with peers and cross-functional teams in multiple locations

Responsibilities:

• Work closely with our largest customers providing white-glove support to solve the most challenging support interactions

• Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction

• Work cross-functionally across engineering and product to build processes and manage issues

• Perform advanced troubleshooting of products and embedded partner applications

• Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering

Benefits:

• Competitive medical, dental, vision insurance for employees and dependents

• Flexible paid vacation

• 10+ observed holidays by country

• Access to providers that create personalized treatment plans, including therapy, coaching, medication management, and EAP services

• Paid time off for biological, adoptive, and foster parents (Parental Leave)

Experience Requirements:

• 5+ years of success in your current Customer Success or Account Management role

• Ability to build Customer Success playbooks and new processes based on learnings

• Ability to work cross-functionally to solve customer problems creatively

• Ability to navigate ambiguity in a fast-paced and foundational team

Other Requirements:

• Are you based in the San Francisco Bay Area and are able to come into our SF office on Mondays, Tuesdays, and Thursdays?

Responsibilities:

• Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts

• Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers

• Learn our product inside and out and help your customers drive business outcomes

Benefits:

• Time off to rest, recharge and volunteer

• Career-advancement opportunities with an employee growth plan

• Continued learning stipend and home office support

Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field

Experience Requirements:

• A minimum of 5 years of experience in IT management or system administration roles

Other Requirements:

• Expertise on Microsoft Windows Servers, Microsoft SQL Servers, AD, Azure, Linux and Kubernetes/Rancher

• Experience with or knowledge of applicable regulatory and standards frameworks (such as ISO27001, ISAE3402 / SOC2)

• Communication skills in English

• Knowledge of SharePoint is an advantage

Responsibilities:

• Operate internal IT, assisting personnel with IT problems

• Manage workstations, participate in induction processes, help new employees with setups

• Develop and maintain company's IT infrastructure, systems and strategy

• Plan and manage customer environments (Aicocloud)

• Develop, implement and maintain company security framework

Benefits:

• Competitive salary

• Comprehensive healthcare

• Generous PTO

• 4 week Work From Anywhere policy

Benefits:

• Competitive salary

• Comprehensive healthcare

• Generous PTO

• 4 week Work From Anywhere policy

Education Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Experience Requirements:

• Proven experience in a technical support role or similar customer-facing technical position.

• Strong understanding of software development concepts, including unit testing, code reviews, and common programming practices.

• Proficiency in at least one programming language (e.g., Python, JavaScript, Java) and familiarity with code versioning tools (e.g., Git).

• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.

• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Other Requirements:

• Experience with support tools and platforms (e.g., Zendesk, Freshdesk) is a plus.

• Ability to work independently, manage multiple priorities, and thrive in a fast-paced startup environment.

• Familiarity with CI/CD pipelines and related tools.

Responsibilities:

• Provide high-quality technical support to customers via chat, email, and ticketing system.

• Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges.

• Collaborate with the development team to escalate and resolve complex technical problems.

• Continuously gather feedback from users to identify common issues and suggest improvements to the product.

• Monitor support metrics and strive to meet or exceed established performance goals.

Benefits:

• Salary Range: £13/hr - £23/hr

• Off-sites twice a year

• A culture that emphasizes learning and work-life harmony

• Opportunity to turn into a full-time position

Education Requirements:

• Bachelor’s or Higher

Experience Requirements:

• 2-5 years in a customer service and operations role

• Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.

• Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.

• Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously.

• Comfortable with technology and able to quickly learn new systems and processes. Familiarity with a medical environment is a plus.

Other Requirements:

• Must be based in the London area

• Must be able to work in the morning hours

• Must be able to visit partner locations in person when needed

Responsibilities:

• Develop innovative ways to delight & retain our members throughout their customer journey, and work collaboratively with our operations team to share these practices.

• Ensure Ezra clinicians have all necessary member information for their initial consultation and all necessary imaging and radiology results upon completion of member scans.

• Proactively contact members to secure any missing medical information before their scan appointment.

• Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey.

• Lead new site onboardings for your region, ensuring seamless integration and member experience.

Benefits:

• 401(k) matching up to 4%

• Health

• Dental

• Vision

• Long/Short Term Disability insurance

Experience Requirements:

• Hospital AR Denials and Medical Billing Experience 3+ years

• Excel and technology knowledge

Responsibilities:

• Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment

• Analyze the trend data, recommending solutions to improve first-pass denial rates and reduce the age of overall AR

• In-depth working knowledge of the various applications associated with the workflows

• Able to read and understand an EOB and denials at a claim level in addition to finding trends impacting the AR

• Understand payer contracts/fee schedules to ensure the claims have been processed accordingly

Benefits:

• 401(k) matching up to 4%

• Health

• Dental

• Vision

• Long/Short Term Disability insurance

Experience Requirements:

• Hospital AR Denials and Medical Billing Experience 3+ years

• Excel and technology knowledge

• EMR EPIC experience is a must

Other Requirements:

• Must live in the USA and legally eligible to work in the USA

Responsibilities:

• Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment

• Analyze the trend data, recommending solutions to improve first-pass denial rates and reduce the age of overall AR

• In-depth working knowledge of the various applications associated with the workflows

• Able to read and understand an EOB and denials at a claim level in addition to finding trends impacting the AR

• Understand payer contracts/fee schedules to ensure the claims have been processed accordingly

Benefits:

• 401(k) matching up to 4%

• Health

• Dental

• Vision

• Long/Short Term Disability insurance

Education Requirements:

• Bachelor’s degree in business, Healthcare Administration, Finance, or related field preferred

Experience Requirements:

• 5 years of experience in Healthcare RCM in a leadership role

• At least 2 years of experience with RPA experience preferred

• Eyecare specialty experience preferred

Responsibilities:

• Build a deep understanding of our customers' needs and have a thorough understanding of the technology framework and processes that are in place

• Business Collaboration: Collaborate closely with our Client Success, RCM and Technology departments

• Ensure smooth processing of RPA processes, including assisting with validating data and troubleshooting problems and unexpected results

• Work with clients to obtain data and other information as needed

• Collaborate with team members

Benefits:

• 401(k) matching up to 4%

• Health

• Dental

• Vision

• Long/Short Term Disability insurance

Education Requirements:

• Bachelor’s degree in business, Healthcare Administration, Finance, or related field preferred

Experience Requirements:

• Minimum of 5 years of RCM experience required

• Minimum of 2 years RCM Automation experience

• Experience with the multiple EMRs and Practice Management Applications

Other Requirements:

• This position is remote in USA, must be authorized to work in the United States

Responsibilities:

• Manage the onboarding process for new healthcare clients for end-to-end Revenue Cycle services

• Review the Onboarding process on a continuous basis identifying areas where we can improve

• Develop and implement policies and procedures to streamline the onboarding process

• Hire, train, and provide oversight and supervision of Jorie RCM Onboarding resources

• Assign Clients to Onboarding Team Members and coordinate set up of project management tracking