Responsibilities:

• Build, optimize, and run processes for user and internal operations to support the company’s hyper-growth

• Develop and execute operational playbooks and contribute to customer resources such as FAQs, help guides, and tutorials to enhance user experience

• Serve as the bridge between our customers and the engineering & business teams, effectively communicating customer issues and feedback to drive product improvements

• Understand the needs and expectations of customer groups, ideate and execute tailored strategies to drive adoption of the product, and establish positive long-term relationships

Experience Requirements:

• At least 1-4 years of software engineering experience or equivalent

Responsibilities:

• Write lots of code, execute fast and make quick product iterations while listening and staying close to our users.

• Own key features and work across the entire stack—including frontend and backend, system architecture design, databases, infrastructure, DevOps and AI.

• Architect and design systems that can scale up to handle high traffic and a large amount of data, with high robustness, reliability and monitoring/error handling.

Experience Requirements:

• At least 4+ years of software engineering experience or equivalent; ideally 6+ years

Responsibilities:

• Write lots of code, execute fast and make quick product iterations while listening and staying close to our users.

• Work across the entire stack— including frontend and backend, system architecture design, databases, infrastructure, DevOps and AI.

• Architect and design systems that can scale up to handle high traffic and a large amount of data, with high robustness, reliability and monitoring/error handling.

Experience Requirements:

• experienced systems developers

Experience Requirements:

• Relationship-driven

• A subject matter expert

• You understand our business

• Committed to delivering results

• A strong communicator

Responsibilities:

• Maximize retention rate across the book of business

• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals

• Identify revenue at risk in order to best position the company to prevent churn

• Forecast retention rates

• Collaborate with Account Executives to identify growth opportunities within the book of business

Benefits:

• Flexible time off

• Health and wellness stipend

• Monthly internet stipend

• One-time $500 home office stipend

Education Requirements:

• Bachelor's degree in marketing, business management, public relations, or related field

Experience Requirements:

• 5+ years of experience in field and events marketing

• 3+ years of experience in the mobile industry, digital marketing, digital advertising, and related fields in SaaS companies

Other Requirements:

• Excellent written and verbal communication in English, with the ability to write industry-facing articles

• Data-driven, able to oversee budgets, develop reports, and optimize event formats to achieve higher ROI

• Team player with solid cross-team collaboration skills, working closely with sales, BDR, and marketing team members in other regions

• Demonstrate strong enthusiasm in the mobile industry and digital marketing

• Based in Singapore and able to travel to other regions of APAC

Responsibilities:

• Research, register, and execute local trade shows in SEA, Australia, and India to further build Sensor Tower’s brand awareness

• Plan and initiate events/webinars to enhance our local engagement, extend our network in the mobile and digital marketing industry, and generate leads for our sales pipeline

• Plan and design efficient events to engage with existing customers, help them explore our products, and increase retention and upsell opportunities

• Manage event logistics, from venue selection, vendor negotiation, and budgeting to on-site coordination

• Collaborate with APAC analysts to ensure we deliver the most desired insights for the region. Collaborate with design and other marketing team members to develop event materials, including signage, promotional items, presentations, and email campaigns

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Experience Requirements:

• Demonstrated ability to self-plan, carry out and report on activities based on a set of provided objectives.

• A proven track record in at least one other significant career role with client-facing experience for handling account activities or project management

• High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions

• Familiar with user flow diagram and good understanding of UX design

• Strong practical knowledge of MS Office, particularly Excel and PowerPoint

Other Requirements:

• People skills – will be expected to lead account management activities, work with internal personnel and with Director-level clients on a regular basis

• Experience in Marketing/ CRM SaaS Technology

Responsibilities:

• Develop in depth understanding of the sectors to refine the proposition to the client/prospect and feedback into the product roadmap

• Deliver proactive account management by providing business solutions to clients. Identify, progress and report on new commercial opportunities.

• Generate sales leads through attending industry events, working with telesales, outbound marketing activity and other techniques.

• Present products and services to clients and prospects, specializing in the Messaging, A.I, Marketing and Social CRM core offerings.

• Fully understand the client’s business objectives in order to develop optimised conversational user-journey; provide creative ideas and conceptualising them into a brief that is easily understood by both client and internal tech team.

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Experience Requirements:

• 3-5 years of professional experience designing and shipping excellent products

• A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish

• Experience leading human-centered interaction design activities, e.g. research, information architecture, task flows, wireframes and understanding of latest UX patterns.

• A professional portfolio demonstrating both visual and interaction design experience. Strong visual design background, e.g. color, composition, typography and shape.

• Hands on experience with one or more design tools e.g Sketch, Invision, Adobe Creative Suite etc.

Other Requirements:

• Experience designing for mobile apps, web, accessibility, and analytics

• Passionate curiosity regarding emerging trends in innovation and enthusiasm for using the design process to make businesses more effective, relevant and successful.

• Knowledge of HTML, CSS, JavaScript, and modern JS libraries/frameworks for creating data-intensive applications

• Knowledge of SaaS/PaaS (Cloud Computing), relational databases and web technologies

• Strong verbal and written communication skills as well as excellent presentation skills

• Self-motivated, a good communicator, and able to balance quality deliverables with tight deadlines

Responsibilities:

• Work with cross-functional teams of AI Research, Marketers, and Engineers

• Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle

• Directly work with users to conduct user research, understand customer empathy and build design assets in the form of prototypes, concept sketches or high-fidelity mockups.

• You will be creating user interface designs that are intuitive, beautiful and provide tremendous value to the end users.

• You will be leading the UI/UX around the product design and will work in close collaboration with your awesome team members.

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Education Requirements:

• Bachelors in Computer/Electronics/Electrical Engineering or Computer Science; Advanced degree in related area preferred

Experience Requirements:

• 2-5years total experience in IT systems development with a focus on digital (web) platforms

• Experience in developing applications using PHP, Laravel, AngularJS, jQuery, Node.js, Python

• Demonstrated success evaluating and adopting emerging technologies

• Experience with Artificial Intelligence, machine learning & NLP is a plus

• Experience with project management tools like JIRA, Asana

Other Requirements:

• Ability to work well under pressure in a fast pace startup environment

• Demonstrated ability to understand complex telecommunications network system architecture and come up with system solutions to resolve complex business problems

Responsibilities:

• Support Lead developer with architectural design and development of the chatbot platform ensuring high performance, solid reliability, string resilience, low latency and high flexibility.

• Work closely with product management/leadership teams to design and build new features and insightful metrics focused on making top class user experience

• Build tools and drive system improvements to make it easier for customer and app teams to adopt and use the platform

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Experience Requirements:

• Relevant experience of selling enterprise software solutions, ideally business applications gained within a major software vendor.

• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets.

• Demonstrable track record of sales over achievement.

• Credibility at all levels and evidence of building strong relationships internally and with the customer.

• Bachelors Degree of equivalent preferred.

Other Requirements:

• Experience selling to strategic accounts

Responsibilities:

• You will manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.

• You will be identifying customer’s business goals and marketing objectives, do research and preparing sales pitch deck.

• You will be analyzing performance of the chat analytics, derive metrics, providing insights and recommendations to optimize the chatbot/ virtual assistant to ensure KPI is met.

• Territory identification and research, to formalise a go to market territory strategy and create qualified target account list within 30 days.

• Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence.

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Responsibilities:

• Be able to design a bot conversation and chat dialogues

• Design conversational flow using appropriate prototyping tools

• Expand on creative ideas and copywriting that drive good chatbot engagement

• Analyse user inputs and train chatbot to improve engagement

• Prepare to test bot thoroughly for a perfect user experience

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Education Requirements:

• MSc or BSc in computer science, engineering or a related technical discipline (or equivalent), preferred

Experience Requirements:

• Demonstrated experience with Natural Language technologies and engines (SPACY,NTLK is a plus).

• Knowledge about NLP processes (Entity Recognition, Parsing)

• Experience with Data Mining and Text Mining (Structured and unstructured data).

• Familiarity with Semantic Technologies.

• Experience in Python development and open source ML/math toolkits such as scikit-learn,TF, MLlib, NumPy

Other Requirements:

• Written and oral communication skills in English.

• Knowledge about OWL, RDF, SPARQL, semantic repositories

• Knowledge about Ontology management and construction, reusing freely available ontologies.

• Knowledge about other NLP toolkits (Stanford NLP, CoreNLP, OpenNLP,gensim, NLTK,…)

• Knowledge on Speech Recognition.

• Experience with Java EE, Spring and Maven.

• Experience with implementation of REST APIs

Responsibilities:

• Design and implement strategies for search engines in natural language.

• Analyze and implement strategies for data extraction.

• Build, train and refine NLP models customized for specific clients and scenarios.

• Perform comprehensive testing and QA on the NLP modules.

• Provide NLP support for English (Bahasa Indonesia/ Chinese is a plus)

Benefits:

• Great pay and perks

• Opportunity toward great career progression

• Learn from some of the world’s best across all fields

Experience Requirements:

• 3-5+ Years’ experience with PHP and Node.js

• 2+ Years experience with Laravel (features, architectural design patterns and middleware)

• Previous experience developing SaaS platforms on AWS or Azure.

• Knowledge of modern development principles and best practices (Object Oriented Programming, Design Patterns, SOLID Principles, unit testing, continuous integration and deployment)

• Release & Configuration management practices, git and CI/CD.

Other Requirements:

• Experience in testing and test frameworks.

• Experience in designing database schemas

• Experience with large databases, preferably Cassandra/MySQL

• Experience with NOSQL databases and related implementations

• Experience with Elastic Search

• Previous experience with BitBucket and GIT

• Bonus if you have Chatbot/ Machine learning/ Natural Language Processing/ Python coding experience

Responsibilities:

• Passionate about working with and learning new technology

• Someone who has strong business logic.

• Loves Programming and challenging the status Quo.

• Someone who enjoys collaboration, knowledge sharing, supporting and helping.

• Positive attitude and passionate, help grow the business and foster the right engineering culture.

Benefits:

• Competitive salary

• Comprehensive private healthcare

• Modern offices that are located in the heart of London, Cambridge and New York

• 'Superstar' employees unlock an additional 2 days holiday for that year, vouchers for their team and the ability to "work from anywhere" for two weeks of the year

• Paid one month sabbatical after three years' employmentEnhanced maternity and paternity payApple Mac laptopHybrid working

Education Requirements:

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)

Other Requirements:

• Excellent interpersonal and communication skills, both verbal and written

• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge

• Highly-detail oriented with a problem-solving attitude

• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

• Organised with excellent time management skills with an ability to prioritise effectively

• Prior experience in eDiscovery is desirable but not essential

Responsibilities:

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review

• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects

• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value

• Be a trusted adviser and authority on the product to the prospect during the Proof of Value

• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers

Benefits:

• Competitive salary

• Comprehensive private healthcare

• Modern offices that are located in the heart of London, Cambridge and New York

• 'Superstar' employees unlock an additional 2 days holiday for that year, vouchers for their team and the ability to "work from anywhere" for two weeks of the year

• Paid one month sabbatical after three years' employmentEnhanced maternity and paternity payApple Mac laptopHybrid working

Education Requirements:

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)

Other Requirements:

• Highly organised with ability to multi-task and prioritise effectively

• Self-driven and proactive

• Excellent communication and interpersonal skills, both verbal and written

• Patient and active listener

• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge

• Detail oriented with a problem-solving attitude

• Excellent product knowledge

• Passion for customer experience

• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Responsibilities:

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite

• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product

• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes

• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements

• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.

Benefits:

• Competitive salary

• Comprehensive private healthcare

• Modern offices that are located in the heart of London, Cambridge and New York

• 'Superstar' employees unlock an additional 2 days holiday for that year, vouchers for their team and the ability to "work from anywhere" for two weeks of the year

• Paid one month sabbatical after three years' employmentEnhanced maternity and paternity payApple Mac laptopHybrid working

Education Requirements:

• Bachelor's or master’s degree from a Top 200 Global University, with a GPA of 3.5 or above (US) or 2:1 or above

Other Requirements:

• Motivated self-starter with a focus on over-quota performance

• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge

• Excellent customer facing and communication skills

• Right to work in the UK, USA, Singapore or Spain

• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Responsibilities:

• Prospect accounts and pitch for new business

• Oversee and grow the Luminance’s relationships with our large international client base

• Own specific client relationships

• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Benefits:

• Competitive salary

• Comprehensive private healthcare

• Modern offices that are located in the heart of London, Cambridge and New York

• 'Superstar' employees unlock an additional 2 days holiday for that year, vouchers for their team and the ability to "work from anywhere" for two weeks of the year

• Paid one month sabbatical after three years' employmentEnhanced maternity and paternity payApple Mac laptopHybrid working

Education Requirements:

• Bachelor’s or master’s degree with a GPA of 3.5 or above (US) or 2:1 and above

Experience Requirements:

• 2+ years of recent experience leading enterprise or commercial/mid-market sales reps in a fast-paced environment.

• 5+ years of full-cycle, B2B sales experience; a successful track record of winning new business at the enterprise and strategic level.

• Demonstrated success in forecasting, territory account mapping, research and planning and running discovery meetings for key/strategic accounts

Other Requirements:

• Excellent communication skills; the ideal candidate will be a natural, confident and articulate storyteller with the ability to articulate complex ideas and engage varied audiences with ease.

• Ability to work autonomously while also collaborating with multi-disciplined teams

Responsibilities:

• Leadership - Provide coaching, guidance, and professional development opportunities to individual AEs; assist in recruiting, staffing, and onboarding activities to grow and maintain a high-performing team.

• Sales Planning - Identify market opportunities, competitive landscape, and customer needs to drive sales growth.

• Process Management - Collaborate with internal teams to ensure seamless execution and delivery of Luminance's technology; identify gaps and propose ongoing process improvements to enhance efficiency.

• Forecasting and Reporting - Provide accurate sales forecasts, pipeline reports, and other sales-related metrics to senior management. Continuously monitor and analyse sales performance, making necessary adjustments to achieve targets

Education Requirements:

• BSc/BA in Business administration or relevant field

Experience Requirements:

• 3-5 years’ experiences as an HR Generalist

Other Requirements:

• Good knowledge of general HR policies, procedures and employment/labour laws in Singapore

• Excellent communication and people skills

• Past experience with high tech industry is preferred

• Additional HR training will be a plus

Responsibilities:

• Administer compensation and benefit plans

• Implement the talent acquisition and recruitment processes

• Conduct employee onboarding and help organize training & development initiatives

• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise

• Promote HR programs to create an efficient and conflict-free workplace

Education Requirements:

• Bachelor/Master’s degree from a recognised university

Other Requirements:

• Familiar with Python-based web-crawling frameworks, such as scrapy

• Familiar with database programming and management, such as using MySQL, MangoDB, etc

• Familiar with utilizing DL models, including LSTM, CNN, Transformer, for natural language inference

• Familiar with building web applications with web frameworks such as Flask, Django

• Fluent spoken and written English

Responsibilities:

• Employ automated text mining on public and private sources of information

• Apply feature engineering to extract relevant features from the raw data

• Create a benchmark dataset for business applications

• Utilize Deep Learning, Natural Language Processing, and Knowledge Graph for data analysis

• Train, test, validate, and optimize the DL model

Education Requirements:

• Bachelor's degree in Computer Science, related technical discipline, or equivalent practical experience

Experience Requirements:

• At least 1 years of experience with JavaScript, familiar with concepts like asynchronous programming

Other Requirements:

• Proficiency in more than one commonly used backend programming language (Java, Go or Python, etc.)

• Proficiency in containerization techniques such as Docker

• Experience in building large-scale web applications and optimizing the system performance in a fast-paced team environment

• Familiarity with quality assurance techniques such as A/B testing

• Familiarity with data analytics tech stacks, such as sklearn, PyTorch or TensorFlow

Responsibilities:

• Work with System Architect and Project Manager, to build enterprise-level data center management and data analytics services while effectively supporting product decisions and growth strategies

• Move fast and react quickly to customers' needs, while maintaining a high engineering standard

• Work with other Backend and Frontend Engineers to deliver product features

• Pay extra attention to engineering quality and service quality to satisfy the needs of enterprise customers