Education Requirements:

• Bachelor’s Degree or equivalent experience

Experience Requirements:

• 2 – 5 Yrs

• 4+ years experience in Customer Support or customer success functions for SaaS products

Other Requirements:

• Good in problem analysis, troubleshooting, requirement analysis

• Highly driven individual with an execution focus and a strong sense of urgency

• Excellent verbal, written, presentation, and interpersonal communication skills

• Previous experience in implementing the solution in a SaaS environment

• Knowledge of WAF or API Security is a plus

Responsibilities:

• Partner with Customer to configure and implement the AppSentinels products and fully integrate into their security operations

• Research, analyse, troubleshoot and identify solutions to resolve customer issues

• Be the first line of defense in proactively addressing customer needs for technical assistance, coordinating and prioritizing timely resolutions with engineering teams

• Develop a comprehensive plan for the typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their requirements

Education Requirements:

• Bachelor’s degree or equivalent experience in Computer Science, or another relevant field

Experience Requirements:

• 2 – 5 Yrs

• Minimum 4 years of experience in building and optimizing ‘Big Data’ data pipelines, architectures and data sets

Other Requirements:

• Expert level experience with programming languages Java/Scala/Kotlin etc

• Experience with message queuing, stream processing, and highly scalable ‘big data’ data stores

• Experience with big data tools: Spark, Kafka, Elasticsearch, Hadoop etc

• Experience with stream-processing systems: Flink, Spark-Streaming, Kafka Streams etc

• Experience with Cloud services such as AWS EC2, EMR, EKS etc is a plus

• Experience with working in Docker and Kubernetes is a plus

Responsibilities:

• Build and enhance an optimal real time data pipeline architecture using technologies such as Spark Streaming, Kafka Streams, Kafka Messaging, Elasticsearch and other Big Data technologies

• Identify, design, and implement improvements in the data pipelines to achieve ever higher throughput and scalability

• Work with data scientists and security experts to strive for greater functionality in our core products

• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader

• Work within an Agile workflow to organize tasks and collaborate with other team members (Jira)

Education Requirements:

• Bachelor’s degree or equivalent experience in Computer Science, or another relevant field

Experience Requirements:

• 2 – 5 Yrs

Other Requirements:

• Expert level experience with programming languages Python/Node.js/Pandas etc

• Familiarity with JavaScript frameworks such as Angular JS

• Expert level experience in software design and API development using JS, HTML5 etc. Great understanding of MV patterns

• Good problem-solving skills and attention to detail

• Strong knowledge of data structures, system design, and algorithms

• Experience with Cloud services such as AWS EC2, EMR, EKS etc is a plus

• Experience with working in Docker and Kubernetes is a plus

• Experience with Kafka, Apache Spark is a plus

Responsibilities:

• Collaborate with Product Managers, User Experience (UX), Product Architects to understand requirements for software development in an Agile environment

• Implement front-end and back-end business logic for new features

• Design and develop RESTful services and APIs for internal and external consumption

• Work within an Agile workflow to organize tasks and collaborate with other team members (Jira)

• Work in a Test-Driven Development environment focused on producing reliable, well-documented production code

Education Requirements:

• Bachelor’s degree or equivalent experience in Computer Science, or another relevant field

Experience Requirements:

• 2 – 5 Yrs

Other Requirements:

• Advanced skills with HTML, CSS, and React

• Experience with Git and version control software (e.g. Github, Bitbucket)

• Experience with documenting and collaborating tools like Jira and Confluence

• Exceptional analytical and problem-solving skills with keen attention to detail

• Excellent written and verbal communication skills

• Familiarity with Docker, Kubernetes and containerized computing

Responsibilities:

• Work on existing code bases to contribute feature requests in Angular and React and relevant framework/libraries, HTML, CSS

• Communicate with product management and UX designers to collaborate on UI requirements

• Research, evaluate, and recommend solutions and appropriate technology to meet user’s needs

• Work within an Agile workflow to organize tasks and collaborate with other team members (Jira)

• Work in a Test-Driven Development environment focused on producing reliable, well-documented production code

Benefits:

• 4.5 day working week

• 25 days holiday

• Private healthcare

• EAP and Life Assurance (4x your salary)

• Tech schemes and a new starter budget to improve your working from home setup Learning and development opportunities to grow your career Regular team building opportunities, including events and team trips Enhanced parental leave and flexibility in work patterns The chance to shape the way you work in the future through Infinity’s ‘We listen and act’ feedback sessions

Benefits:

• 2 days per week onsite

• 4.5 day working week (Half day Fridays)

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience

Other Requirements:

• Ability to work the night shift in Bangalore, India

• An understanding of the Privacy ecosystems and requirements

• Experience with installation, integration and deployment of integrated SaaS technologies

• Proven experience with public cloud providers such as AWS, Google and Azure

• High emotional intelligence

• Experience developing and operationalizing project plans for packaged implementations

• Understanding of Linux, Docker, virtual machines, APIs and related technology, Identity and Access Management (SAML, Okta, AzureAD) in client environment

• Experience with and understanding of Agile development methods

Responsibilities:

• Scope, design, document, and implement integrations between Relyance AI and 3rd party or custom solutions

• Help new and existing customers implement Relyance AI to automate Privacy compliance solutions

• Consult with customers to fully understand the implementation process and actively solve their pain points

• Provide technical thought leadership for organizations and expert advice related to implementation

• Act as the liaison between customers and Relyance AI during implementation to prioritize issues, escalate blockers, and drive change if necessary”,

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products

• Renewal/expansion experience in the SaaS industry

• Knowledge of security and privacy

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Curiosity

• Growth mindset

• Ability to break down big problems / ambiguous goals into smaller actionable steps

• Empathy for customer workflows

Responsibilities:

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes

• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)

• Becoming a Relyance AI product expert

• Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 3+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Experience Requirements:

• 7+ years of experience

Other Requirements:

• Expert level proficiency in Python

• Strong data structures, algorithms, and OO software design and implementation skills

• Ability to learn and operate across full stack

• Experience as a creative and strategic thinker

• A “get stuff done” attitude

• A track record of successfully influencing product direction

Responsibilities:

• Strategy: using your experience and understanding of how complex backends and data evolve over time, you will create and execute a roadmap for a system that enables high velocity AI development while creating stability on the product side

• Execution: make customer-centric prioritization decisions to balance between immediate impact and long-term bets and partner with the team manager to drive alignment and collaboration with other engineering teams

• Design: deeply understand how everything fits together; architect systems to balance scrappiness for the current needs with a forward-thinking outlook to improve and scale our infrastructure; continuously look for opportunities to automate and build tools to lower operational barriers

• Hands-on: being a key member of the team solving its most complex problems with the simple, pragmatic solutions

• Learning: in this role, you will have ample opportunities to become a hands-on AI/ML engineer by learning practical use of AI technologies such as LLMs (Large Language Models, e.g. ChatGPT and GPT-4), smaller models like BERT and T5, frameworks like PyTorch and TensorFlow, model training and data curation workflows, etc

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Experience Requirements:

• 3+ years of experience in test automation

Other Requirements:

• Expertise in Python or other modern programming languages used for test automation

• Deep knowledge and hands-on experience building automation at all levels: unit tests, integration tests, and end-to-end (E2E) browser tests

• Experience with Playwright (preferred), Selenium, or other modern test automation frameworks for browser-based E2E testing

• Experience integrating test automation into a CI/CD pipeline for seamless, automated software delivery

• A deep understanding of test automation principles

• Excellent problem-solving skills

Responsibilities:

• Drive the design, development, and optimization of the test automation framework to support the team’s automation strategy

• Champion automation best practices and advocate for continuous improvement of test automation processes across the engineering organization

• Identify gaps and areas of improvement in the existing test coverage and automation suite, and take ownership of scaling and enhancing it

• Lead the development of scalable, maintainable, and effective automation solutions for different levels of the application (unit, integration, and end-to-end tests)

• Build and extend automated test suites at various levels

Experience Requirements:

• Relationship-driven

• A subject matter expert

• You understand our business

• Committed to delivering results

• A strong communicator

Responsibilities:

• Maximize retention rate across the book of business

• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals

• Identify revenue at risk in order to best position the company to prevent churn

• Forecast retention rates

• Collaborate with Account Executives to identify growth opportunities within the book of business

Benefits:

• Night Allowance

• Medical Insurance

• Standard Leave Policy

• Food Allowance

Education Requirements:

• Any engineering degree (CS/IT, EE/ECE, ME & CE preferred)

• 0 to 2 years of experience (Ed-Tech industry preferred)

Experience Requirements:

• 0 to 2 years of experience (Ed-Tech industry preferred)

Responsibilities:

• Engage in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth.

• Demonstrate multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow.

• Implement growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements.

• Employ active listening skills to grasp the precise demands and expectations of users, enabling prompt and accurate action to be taken.

• Handle incoming calls, emails, and chats, facilitating communication between users, tutors, team members, and subject matter experts on our portal, with the ultimate goal of ensuring the successful completion of every order

Education Requirements:

• M.tech or PhD in MechanicalEngineering

• Strong knowledge in all subjects of any of the groups

Experience Requirements:

• 0 – 2 years experience

Responsibilities:

• Solving questions from across the globe on the TutorBin board and ensuring plagiarism free solution is provided to our students.

• Conducting One-on-One Sessions

• Working on tasks involving various language/software related to undergraduate / postgraduate courses

• Ensuring the overall quality of work provided to the students from our platform

• Working in rotational shift

Education Requirements:

• B.tech/ M.tech or PhD in CS/IT

Responsibilities:

• Solving questions from across the globe on the TutorBin board and ensuring plagiarism free solution is provided to our students.

• Conducting One-on-One Sessions

• Working on tasks involving various language/software related to undergraduate / postgraduate courses

• Ensuring the overall quality of work provided to the students from our platform

• Working in rotational shift