Education Requirements:

• Bachelor’s Degree or equivalent experience

Experience Requirements:

• 2 – 5 Yrs

• 4+ years experience in Customer Support or customer success functions for SaaS products

Other Requirements:

• Good in problem analysis, troubleshooting, requirement analysis

• Highly driven individual with an execution focus and a strong sense of urgency

• Excellent verbal, written, presentation, and interpersonal communication skills

• Previous experience in implementing the solution in a SaaS environment

• Knowledge of WAF or API Security is a plus

Responsibilities:

• Partner with Customer to configure and implement the AppSentinels products and fully integrate into their security operations

• Research, analyse, troubleshoot and identify solutions to resolve customer issues

• Be the first line of defense in proactively addressing customer needs for technical assistance, coordinating and prioritizing timely resolutions with engineering teams

• Develop a comprehensive plan for the typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their requirements

Education Requirements:

• B.Sc. in computer science or an equivalent

Experience Requirements:

• 2 – 5 Yrs

Other Requirements:

• Strong proficiency in python, node.js, pandas – A MUST

• Experience with large-scale production databases

• Proven experience with cloud services API and infrastructure for backend deployment, as AWS platform or similar

Responsibilities:

• End-to-end development and ownership of the team’s microservices, from design to production

• Solving diverse complex problems of high scale

• Collaborate with Product Managers and Software Engineers to deliver complex products

• Analyze and improve performance, scalability and stability of Perfecto products, environments and tools

• Continuously learn and evaluate new technologies in the everlasting effort to perfect our products

Education Requirements:

• Bachelor’s Degree in Cybersecurity, Computer Science Engineering, Information Technology or related field

Experience Requirements:

• 2-5 years of experience in Web Application Security Testing and SecOps

Other Requirements:

• Deep understanding of SAST and DAST tools and processes

• Understanding of OWASP Top 10 and OWASP API Top 10 security concepts and common application security risks

• Good at application threat modelling and Applications risk exposure

• Expertise with application pen testing, using tools like Burp or Zap

• Ability to work effectively in a fast-paced, project-oriented environment

• Strong analytical and problem-solving skills

Responsibilities:

• Leverage AppSentinels DAST tool to identify potential security vulnerabilities across the application

• Develop understanding of the business logic flaws in the API’s and create workflows to detect malicious attacker behaviour ensuring API security

• Identify the security policy and control for the run time protection of the application

• Review vulnerabilities and security events to identify the impact and false positives

• Help drive remediation of identified security vulnerabilities and security events

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• 100% medical, dental, and vision coverage.

• Unlimited PTO, combined with 12 paid company holidays

• Flexible hours and remote work options

• A personalized tooling and training budget as well as learning opportunities and events.

• Own a piece of our shared future

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 3+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products

• Renewal/expansion experience in the SaaS industry

• Knowledge of security and privacy

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Curiosity

• Growth mindset

• Ability to break down big problems / ambiguous goals into smaller actionable steps

• Empathy for customer workflows

Responsibilities:

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes

• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)

• Becoming a Relyance AI product expert

• Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience

Other Requirements:

• Ability to work the night shift in Bangalore, India

• An understanding of the Privacy ecosystems and requirements

• Experience with installation, integration and deployment of integrated SaaS technologies

• Proven experience with public cloud providers such as AWS, Google and Azure

• High emotional intelligence

• Experience developing and operationalizing project plans for packaged implementations

• Understanding of Linux, Docker, virtual machines, APIs and related technology, Identity and Access Management (SAML, Okta, AzureAD) in client environment

• Experience with and understanding of Agile development methods

Responsibilities:

• Scope, design, document, and implement integrations between Relyance AI and 3rd party or custom solutions

• Help new and existing customers implement Relyance AI to automate Privacy compliance solutions

• Consult with customers to fully understand the implementation process and actively solve their pain points

• Provide technical thought leadership for organizations and expert advice related to implementation

• Act as the liaison between customers and Relyance AI during implementation to prioritize issues, escalate blockers, and drive change if necessary”,

Experience Requirements:

• 1.5+

Experience Requirements:

• 4+ years

• 3+ years

• 8+ years

• 1-2

• 1 to 4 years

Experience Requirements:

• 8+ years

Experience Requirements:

• 1-2

Experience Requirements:

• 1 to 4 years

Experience Requirements:

• 8 Years+

Experience Requirements:

• 7 - 14

Experience Requirements:

• 3-6

Experience Requirements:

• 3+