Education Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)

Experience Requirements:

• 10+ years full-stack web development experience with Ruby on Rails

Other Requirements:

• Strong proficiency in front-end technologies

• Proficiency in relational databases and SQL

• Experience with GCP, Azure, AWS, and Heroku

• Experience with RESTful API design and integration

• Experience with version control systems (Git)

• Excellent problem-solving skills

• Strong communication and collaboration skills

• Ability to work independently and as part of a team

Responsibilities:

• Develop and maintain web applications

• Integrate with third-party APIs

• Work on AI tech integration

• Optimize database schemas

• Write efficient SQL queries

Education Requirements:

• Master's degree in Computer Science, AI/ML, or a related field (or equivalent work experience)

Experience Requirements:

• 8+ years backend development experience

Other Requirements:

• Strong background in AI and ML

• Proficiency in Python, Rust, Ruby, Java, or C++

• Knowledge of AI APIs and frameworks

• Experience designing and optimizing complex technology

• Experience with GCP, Azure, AWS, and Heroku

• Experience with version control systems (Git)

• Excellent problem-solving and debugging skills

• Strong communication and collaboration skills

• Ability to work independently and as part of a team

Responsibilities:

• Integrate AI technologies into Alice apps

• Collaborate with cross-functional teams

• Develop and maintain AI-powered features

• Work on advancements in AI tech

• Design and implement performant APIs

Education Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience)

Experience Requirements:

• 10+ years in customer support or product management roles

Other Requirements:

• Strong communication skills

• Experience analyzing customer feedback

• Technical skills to help customers

• Experience with CRM systems

• Excellent problem-solving skills

• Strong communication and collaboration skills

• Ability to work independently and as part of a team

Responsibilities:

• Provide product support to customers

• Follow-up with customers

• Identify opportunities for product improvement

• Collaborate with cross-functional teams

• Maintain deep understanding of product offerings

Benefits:

• Attractive and performance-oriented salary

• Medical, Dental, Vision, Life, & Disability insurance

• 401(k)

• Unlimited leave

• Unique opportunity to help build and shape the company, with little hierarchy

Experience Requirements:

• At least 5 years of experience in the enterprise software space as a Customer Success Manager or Technical Account Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates, customer satisfaction and product adoption.

• A deep understanding of what constitutes strategic business value in the contact center software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives

• Proven ability to establish yourself as a trusted advisor by demonstrating thought leadership, leveraging industry insights, and fostering executive-level relationships.

• Exceptional communication skills, both written and oral. Adept at building rapport and fostering collaborative relationships with customer personas at all seniority levels.

• Strong product and infrastructure knowledge with enterprise cloud solutions including the ability to communicate, negotiate and justify technical complexity with both technical and non-technical customer stakeholders.

Other Requirements:

• An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities.

• Openness to travel up to 30% of the time within USA, including preparedness for occasional international conferences or meetings.

• A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization.

• Fluency in English is essential

• A personal alignment with our company’s values and culture, contributing positively to our high performance work environment.

Responsibilities:

• Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases.

• Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.

• Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.

• A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.

• Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.

Benefits:

• Flexible working hours

• Regular company events

• Opportunity to be part of a growing company

• Inclusive global team

• Collaborative work environment

Experience Requirements:

• 2 years of experience in technical or/and business recruitment

Other Requirements:

• Creative in searching for talent

• Good at working independently and as a team player

• Keen on shaping employer branding

• Good at juggling multiple projects

• Fluent English

Responsibilities:

• Own the entire recruitment journey

• Work closely with hiring managers

• Take care of positive candidate experience

• Dive into employer branding

Benefits:

• Work with experienced colleagues

• Learn from sales stars

• Attend client meetings with senior colleagues

• Lead your own meetings

• Fast-growing SaaS company

Experience Requirements:

• 2-5 years of experience with clients in SaaS, software, technical solutions

Other Requirements:

• Basic knowledge of Google Analytics

• Analytical mindset

• Basic skills in statistics

• Advanced Excel/Google Sheets skills

• Excellent written and verbal communication skills

• Czech or Slovak language (C1-C2 level)

• English (C1 level)

Responsibilities:

• Cooperate with customers

• Be a product expert

• Support customers

• Look for opportunities to make the use of our products more efficient

• Provide product trainings

Education Requirements:

• Bachelor’s Degree in Computer Science or related field

Experience Requirements:

• 10+ years in software development and engineering leadership roles, with at least 5 years as a senior leader in a SaaS company

Other Requirements:

• In-depth understanding of cloud-based architecture, scalable systems, machine learning, and data science

• Proven track record of managing and scaling large engineering teams

• A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

• Strong analytical and problem-solving abilities with an emphasis on product development and innovation

• Exceptional communication and presentation skills to articulate complex technical concepts to stakeholders

• Ability to thrive in a fast-paced, dynamic environment with changing priorities and manage multiple projects simultaneously

Responsibilities:

• Develop and implement the R&D roadmap, ensuring alignment with business goals and driving technological growth

• Lead and mentor the R&D team, fostering a culture of innovation, collaboration, and technical excellence

• Oversee the development lifecycle of new products and enhancements, ensuring high-quality releases and optimal time-to-market

• Maintain the highest standards in code quality, architecture, and engineering practices

• Stay abreast of industry trends, emerging technologies, and competitor developments to proactively adapt and innovate