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Ultimate

Hiring (2 jobs)

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About

Ultimate is an AI-powered customer support automation platform acquired by Zendesk, offering solutions that automate over 80% of customer support requests across various channels like chat, email, and messaging. Utilizing its flagship product, UltimateGPT, businesses can effortlessly deploy generative AI bots to improve customer experience (CX), increase first-touch resolutions, and free human agents to tackle more complex queries. Ultimate seamlessly integrates with several popular CRM systems including Zendesk, Salesforce, and Intercom. With a robust analytics suite, businesses can optimize their support processes based on detailed insights. The company focuses on a mission to create advanced AI agents and has been recognized for high customer satisfaction and effective automation solutions in various industries such as ecommerce, travel, and telecommunications.

Platform

Keywords

automation generative ai customer support ai agents cx solutions

Task

support automation

Features

• real-time analytics and insights

• global capabilities with multiple languages support

• high automation rates (up to 80%)

• no-code dialogue builder for complex queries

• generative ai-powered chat and ticket automation

• integrates with major crms (zendesk, salesforce, etc.)

Job Opportunities

Senior Manager, Customer Success

AI-powered customer support automation platform that scales and integrates with existing systems.

Remote Remote, US

Benefits:

Competitive salaries

Home office setup

Mental health support

+2 more

Product Marketing Specialist

AI-powered customer support automation platform that scales and integrates with existing systems.

Remote Remote, US

Benefits:

Competitive salaries

Home office setup

Mental health support

+2 more

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