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Support Sidekick AI

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About

Support Sidekick AI enhances the support team’s efficiency by utilizing Zendesk ticket history and artificial intelligence to pre-write responses. It allows for faster reply times, improved quality of customer interactions, and ultimately increases customer satisfaction and support agent happiness by automating repetitive tasks. With features like MAGIC MACROS for pre-written responses, CONTEXT AT YOUR FINGERTIPS for relevant conversation analytics, and SMART SUMMARIES for ticket digesting, it reduces time spent on preparing responses. The tool offers a straightforward step-by-step analysis of receiving tickets and retrieving past answers, making it easier for agents to assist customers swiftly. Pricing is tiered according to the volume of tickets and summaries needed, allowing customization for varying business needs.

Platform

Keywords

customer support ai automation ticket management zendesk integration support efficiency

Task

support automation

Features

• customizable plans

• unlimited tickets analyzed

• automatic ticket summaries

• relevant conversation search

• pre-written responses

Pricing Plans

Starter

USD50.00 / per month

• Unlimited tickets analyzed

• Up to 500 tickets pre-written

• Up to 500 summaries/mo.

• Relevant conversations shown

• Unlimited users

• 60-day money back guarantee

Standard

USD100.00 / per month

• Unlimited tickets analyzed

• Up to 1000 tickets pre-written

• Up to 1000 summaries/mo.

• Relevant conversations shown

• Unlimited users

• 60-day money back guarantee

Plus

USD150.00 / per month

• Unlimited tickets analyzed

• Up to 1500 tickets pre-written

• Up to 1500 summaries/mo.

• Relevant conversations shown

• Unlimited users

• 60-day money back guarantee

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