TheLoops
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About
TheLoops is a comprehensive AI platform that streamlines customer experience operations by providing actionable insights for support teams. It integrates seamlessly with over 70 applications and utilizes GenAI to boost agent productivity, focusing on features like AI-driven insights, auto-tagging, escalation prediction, and proactive backlog management. It ensures enterprise-grade security with compliance to SOC 2, GDPR, and HIPAA requirements. Designed for quick implementation, TheLoops can connect data in just one hour and drive insights within a day, significantly enhancing the efficiency of teams responsible for customer support and success.
Platform
Features
• ai search
• ai agent copilot
• knowledge generation
• topic trend analysis
• product feedback analysis
• predictive csat
• 100% auto qa
• proactive backlog management
• escalation prediction
• auto tagging and intelligent routing
FAQs
How many Support agents should I have to start?
We recommend 25-30 Support agents as the baseline.
Can’t I just build this in house?
While AI may be more mainstream these days, it is not easy to build, train and maintain a platform of our sophistication in house.
How many Integrations are required to start?
You can start predicting with as little as 3 integrations–although many customers connect more to surface more insights.
How do you define CX?
At TheLoops, we believe CX is a team sport, impacted by the following: Support, Success, Product and Engineering.
Do you replace Customer Success tools?
We are not a replacement for Customer Success tools. Our AI does integrate with them to help you predict churn+more.
Pricing Plans
Professional
Unknown Price• 3 Integrations
• AI-driven Insights
• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Management
• Data Connectors
Enterprise
Unknown Price• 5 Integrations
• AI-driven Insights
• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Management
• Data Connectors
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