Richpanel
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About
Richpanel is an AI-powered customer service platform designed for ecommerce that helps businesses deliver exceptional customer support. The platform features a collaborative help desk that integrates with existing tech stacks like Zendesk, Gorgias, and Salesforce. Richpanel emphasizes multi-channel support, automated customer service through a self-service portal, and provides AI-driven capabilities such as social media moderation and auto-replies through its Sidekick AI. With automated workflows and comprehensive reporting, Richpanel aims to enhance customer satisfaction and reduce costs for brands while providing a user-friendly interface for both customers and support teams.
Platform
Task
Features
• automated workflows
• ai-powered customer support
• self-service portal
• comprehensive reporting tools
• social media ai features
FAQs
What exactly does 'AI-Powered' support mean?
AI-Powered support means combining the best of AI & humans to deliver high-quality service at scale.
How many tickets are included in each plan?
All Richpanel plans come with unlimited tickets and automations.
Can I switch plans at any time?
Yes, plan changes can be made at the end of your current billing term.
What happens if I exceed my plan's limits?
For Help Desk plans, you can add or remove agent seats as needed.
What channels can I manage with Richpanel?
You can manage email, live chat, SMS, and social media interactions.
Pricing Plans
Starter
USD50.00 / per month• 3,500 orders/mo
• Connect 2 Stores
• Up to 2 languages
• Everything in Free
Pro
USD600.00 / per month• 10,000 orders/mo
• Lite onboarding
• Named success manager
• Self-service on SMS
• Subscriptions management
Enterprise
Unknown Price• Custom order volume
• Multiple Brands
• Multiple languages
• Concierge Setup
• Subscriptions management
Job Opportunities
Product Marketing & Growth Manager
AI-Powered Customer Service Platform for Ecommerce
Customer Success Manager
AI-Powered Customer Service Platform for Ecommerce
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