Percept AI
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About
Percept AI, recently acquired by Atlassian, offers an AI support agent designed to optimize customer service operations by automating redundant tasks. The tool reduces workflow by up to 60%, allowing teams to focus on complex issues. It provides 24/7 coverage through intelligent automation, thereby enhancing customer experiences through a blend of machine and human intelligence. The solution is easy to integrate with existing ticketing systems and is capable of learning from past customer interactions without requiring coding. Its features aim to alleviate repetitive inquiries and streamline customer support processes.
Platform
Task
Features
• enhance customer experience
• augment existing workflows
• self-service support across channels
• automate redundant tasks
• easy system integration
• learn from past customer communications
• 24/7 instant responses
• reduce team workflow by up to 60%
Job Opportunities
Senior Product Marketing
AI-powered customer support agent for enhanced business efficiency.
Benefits:
Competitive salary
Insurance
Paid vacation
+2 more
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