Medallia
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About
Medallia is an enterprise experience platform that utilizes AI and machine learning to gather and analyze data from various sources, providing actionable insights for improving customer and employee experiences. It captures experience signals from multiple interactions such as voice, video, digital platforms, and social media. With its Text Analytics capabilities, Medallia enables organizations to extract significant insights from unstructured data, allowing for real-time actions and enhanced decision-making. The pricing model focuses on the Experience Data Record, making it flexible and scalable for various data collection needs. Medallia serves various industries by offering comprehensive solutions for customer experience, employee experience, market research, and more.
Platform
Task
Features
• user-friendly interface
• natural language understanding
• omnichannel analytics
• comprehensive feedback capture
• predictive insights and analytics
FAQs
What industries does Medallia serve?
Medallia serves a variety of industries, including Automotive, Healthcare, Financial Services, Retail, and more.
What is the Experience Data Record pricing model?
The Experience Data Record pricing model includes all data associated with individual interactions, promoting flexibility and scalability without penalizing additional data collection.
What are the primary features of Medallia's text analytics?
Medallia's text analytics features include natural language understanding, customizable KPIs, omnichannel analytics, automated alerting, and real-time action-driven insights.
Pricing Plans
Custom Pricing
Unknown Price• Flexibility in data collection
• AI-driven insights
• Real-time alerting and insights
• Role-based reporting
• Comprehensive analytics tools
Job Opportunities
Senior Director, Enterprise Sales (ANZ & ASEAN)
AI-powered text analytics platform for customer and employee experience management.
Benefits:
Competitive salary
Remote work options
Inclusive work environment
+1 more
Director, Employee Relations and HR Policy [Northeast US]
AI-powered text analytics platform for customer and employee experience management.
Benefits:
Comprehensive health benefits
Flexible work hours
Employee wellness programs
Head of Privacy and AI Legal
AI-powered text analytics platform for customer and employee experience management.
Benefits:
Legal benefits
Remote working opportunity
Professional development resources
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