Airkit.ai eCommerce
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About
Airkit.ai eCommerce provides code-free AI agents specifically tailored for commerce, capable of resolving over 90% of customer questions instantly, around the clock. This innovative tool enhances customer experience by replacing traditional FAQ bots with intelligent agents that understand real-world issues such as order status, returns, and product support. With support for multiple communication channels, Airkit.ai can significantly boost customer satisfaction and operational efficiency. Recently acquired by Salesforce, Airkit.ai focuses on providing personalized, empathetic customer interactions, ensuring safety and compliance during AI operations. Users can set up and integrate the solution easily without coding knowledge, making it accessible for businesses of all sizes.
Platform
Task
Features
• integration with existing systems
• supports multiple communication channels
• code-free ai agents built for commerce
• resolve 90%+ customer questions instantly
• 24/7/365 operations
FAQs
What are AI Agents?
AI Agents are the core of Airkit.ai’s automation capabilities, designed to deliver optimal customer experiences.
How are AI Agents different from traditional FAQ chatbots?
Traditional chatbots often focus on deflecting to FAQs but Airkit's AI agents provide personalized resolutions through human-like conversations.
I already have a helpdesk/ticketing system - how is this different?
Airkit.ai is an AI agent that integrates with your helpdesk system to ease the workload of customer service teams.
How does Airkit.ai work with my current set of tools and systems?
Airkit.ai integrates with popular eCommerce and helpdesk systems, functioning as an AI agent to serve customers instantly.
What channels does the AI Agent work with?
The AI Agents operate across web chat, mobile, voice, and email.
Do I need to know how to code?
No coding knowledge is needed as setup is straightforward, typically completed within hours.
How long does it take to get started?
Setup can be accomplished quickly, connecting to data sources, documenting policies, and deploying in a couple of hours.
Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?
Airkit.ai has Co-Pilot to support CS agents and Auto-Pilot for fully autonomous resolution of customer inquiries.
How can we be confident that no confidential or private information would be exposed by the AI Agents?
Airkit implements safeguards and compliance measures to protect customer information, requiring authentication before accessing sensitive data.
Pricing Plans
Standard
Free Plan• 24/7 customer support
• Instant response to inquiries
• Seamless integration with existing systems
• No coding required
• AI-driven conversations
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