Octocom
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About
Octocom is an AI-first customer support solution designed specifically for e-commerce. It enhances response times and improves customer satisfaction by automating repetitive tasks, allowing support teams to focus on higher-value interactions. The tool integrates seamlessly with popular help desks and e-commerce platforms, ensuring real-time data sync and maintaining established workflows. Octocom offers human-like interactions, effectively serves as the first line of support, and intelligently escalates complex issues to human agents when necessary. It operates across multiple channels, supports over 100 languages, and delivers detailed analytics for optimizing customer interactions.
Platform
Task
Features
• multilingual support
• omnichannel support
• product recommendations
• intelligent human handoff
• order tracking
• intelligent upselling
• smart analytics
• human-like conversations
• automates 90% of support tickets
• handling returns and refunds
• smart bundling
FAQs
Which eCommerce platforms does Octocom support?
How long does it take to get started?
How does Octocom work?
How is Octocom different from other chatbots?
How secure is my data?
Pricing Plans
Basic
USD100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans when needed
• Help with order tracking
• Lead collection
• 24/7 Email Support
Advanced
USD200.00 / per month• Up to 350 conversations
• Up to 500 products
• Everything in Basic plan
• Omnichannel support
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
Custom
Unknown Price• Integrate to custom eCommerce platforms
• Access to Octocom API
• Isolated and on-premises deployments
• Custom SLAs
• Train Octocom AI to perform new tasks
• Special integration and transition support
• Unbranded chatbot
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